Hospitality Operations Assistant

Sodexo; Ascot; Vor Ort; GBP 12.000 - 21.000; Vollzeit

Zusammenfassung

Sodexo Live! at Ascot Racecourse is seeking a proactive Hospitality Assistant to support premium suites, private boxes, fine dining and event spaces. You will set up rooms, maintain standards and work with the Operations team to ensure flawless events.

In this fast-paced role, you’ll assist with back-of-house planning, train and supervise casual staff, manage deliveries and inventory, and ensure exceptional guest experiences. Right to work in the UK is required.

Qualifikationen

• Experience in hospitality event operations and guest services.
• Ability to follow SOPs and maintain high service standards.
• Excellent communication with clients and event organisers.
• Proactive, organised, and able to work independently.

Aufgaben

• Provide logistical and operational support for day-to-day hospitality operations.
• Set up hospitality rooms and spaces to spec, coordinating with Operations.
• Ensure high service standards and collaborative customer service.
• Assist with back-of-house planning for race meetings and conferences.
• Attend weekly meetings to support planning.
• Keep site clean, safe and organised.
• Monitor stock levels and inventory; arrange repairs/replacements.
• Oversee casual back-of-house staff and provide guidance.
• Oversee deliveries and store items properly.
• Adapt to changing event requirements and prioritise tasks.
• Deliver high standards of customer service and SOP adherence.
• Communicate effectively with clients at senior level.
• Right to work in the UK.

Kenntnisse

Logistics support

Event operations

Customer service

Team supervision

Jobbeschreibung

From the excitement of Royal Ascot and world-class race days to prestigious corporate events, fine dining and exclusive hospitality experiences, Ascot Racecourse is one of the UK's most iconic sporting and events destinations. At Sodexo Live!, we're looking for a proactive, organised and hands-on Hospitality Assistant to join our team and play an important role in bringing these exceptional experiences to life. This is more than your typical hospitality role. Working behind the scenes across our premium hospitality suites, private boxes, fine dining restaurants and event spaces, you'll help ensure everything is perfectly prepared for every occasion. From the anticipation of a major Raceday to the elegance of a private celebration, your attention to detail and ability to keep things running smoothly will make a real difference. If you thrive in a fast-paced environment, enjoy being part of a collaborative team and take pride in delivering exceptional standards, this is your opportunity to build your hospitality career at one of Britain's most prestigious venues.

What You'll Do:

• Provide logistical and operational support to ensure the smooth and efficient day-to-day running of hospitality and back-of-house operations.
• Set up all hospitality rooms and event spaces in accordance with agreed specifications, service standards and operational requirements, working closely with the Operations team to identify and resolve potential challenges before events commence.
• Work collaboratively with Operations and other departments to ensure customer service remains central to all activities and that events are delivered to a consistently high standard.
• Support the planning and organisation of back-of-house areas, including the preparation for all race meetings, conferences and events.
• Attend weekly departmental meetings & team briefings to enable future planning.
• Keep the site clean, safe and organised.
• Monitor equipment stock levels, conduct inventory checks and identify items requiring repair or replacement.
• Oversee casual Back of House staff, providing guidance and training where required to maintain operational standards.
• Oversee deliveries relating to hospitality operations, ensuring items are checked, accounted for and stored appropriately.
• Adapt to changing event requirements, prioritising tasks and implementing practical solutions to meet business needs.
• Proven ability to deliver high standards of customer service.
• Ability to follow Standard Operating Procedures (SOPs) and established processes.
• Ability to work independently, use initiative and identify efficient ways of working.
• Ability to communicate effectively with clients and event organisers at a senior level.
• Right to work in the UK without restriction.

Desirable

• Full, valid UK driving licence

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families, Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

About Sodexo At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins. Sodexo Disability, Ability network, So Together, Generations and Origins. We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.