Hospitality Operations Assistant

Sodexo Ltd; Ascot; Vor Ort; AUD 54.000 - 58.000; Vollzeit

Benefits dieser Stelle

Free race day tickets

Full training and protective uniform

Competitive compensation

Zusammenfassung

Sodexo Live! at Ascot Racecourse invites a proactive Hospitality Assistant to ensure seamless day-to-day and event operations. You’ll work behind the scenes across premium spaces, delivering exceptional service for major race days and corporate events.

Role emphasizes front-to-back coordination, set-up to SOPs, and a collaborative team approach in a fast-paced environment. You’ll contribute to outstanding guest experiences across premium venues.

Qualifikationen

• Knowledge of hospitality, catering and events operations.
• Excellent verbal and written communication skills.
• Professional, courteous and approachable manner.
• Proven ability to deliver high standards of customer service.
• Ability to follow SOPs and established processes.
• Ability to work independently and use initiative.

Aufgaben

• Provide logistical and operational support to hospitality and back-of-house operations.
• Set up hospitality rooms and event spaces to specifications.
• Collaborate with Operations to ensure high service standards.
• Support planning and organisation of back-of-house areas for events.
• Attend weekly meetings for future planning.
• Keep the site clean, safe and organized.
• Monitor stock levels and inventory; arrange repairs/replacements.
• Oversee casual Back of House staff and training as needed.
• Oversee deliveries and storage of hospitality items.
• Adapt to changing event requirements and priorities.

Kenntnisse

Hospitality operations knowledge

Verbal & written communication

UK driving licence

Right to work in the UK

Jobbeschreibung

Location: Ascot Racecourse, Ascot High street, SL5 7JX

£28,000 - £30,000 Depending on experience + Performance Bonus

40hours / 5days over 7days

Free tickets for race days

Job Introduction

From the excitement of Royal Ascot and world‑class race days to prestigious corporate events, fine dining and exclusive hospitality experiences,

Ascot Racecourse is one of the UK's most iconic sporting and events destinations.

At

Sodexo Live!, we’re looking for a proactive, organised and hands‑on

Hospitality Assistant to join our team and play an important role in bringing these exceptional experiences to life.

This is more than your typical hospitality role. Working behind the scenes across our premium hospitality suites, private boxes, fine dining restaurants and event spaces, you’ll help ensure everything is perfectly prepared for every occasion. From the anticipation of a major Raceday to the elegance of a private celebration, your attention to detail and ability to keep things running smoothly will make a real difference.

If you thrive in a fast‑paced environment, enjoy being part of a collaborative team and take pride in delivering exceptional standards, this is your opportunity to build your hospitality career at one of Britain's most prestigious venues.

What You'll Do:

• Provide logistical and operational support to ensure the smooth and efficient day-to-day running of hospitality and back-of-house operations.
• Set up all hospitality rooms and event spaces in accordance with agreed specifications, service standards and operational requirements, working closely with the Operations team to identify and resolve potential challenges before events commence.
• Work collaboratively with Operations and other departments to ensure customer service remains central to all activities and that events are delivered to a consistently high standard.
• Support the planning and organisation of back‑of‑house areas, including the preparation for all race meetings, conferences and events.
• Attend weekly departmental meetings & team briefings to enable future planning.
• Keep the site clean, safe and organised.
• Monitor equipment stock levels, conduct inventory checks and identify items requiring repair or replacement.
• Oversee casual Back of House staff, providing guidance and training where required to maintain operational standards.
• Oversee deliveries relating to hospitality operations, ensuring items are checked, accounted for and stored appropriately.
• Adapt to changing event requirements, prioritising tasks and implementing practical solutions to meet business needs.

What You Bring:

• Working knowledge of hospitality, catering and events operations.
• Excellent verbal and written communication skills.
• Professional, courteous and approachable manner.
• Proven ability to deliver high standards of customer service.
• Ability to follow Standard Operating Procedures (SOPs) and established processes.
• Ability to work independently, use initiative and identify efficient ways of working.
• Ability to communicate effectively with clients and event organisers at a senior level.
• Right to work in the UK without restriction.
• Full, valid UK driving licence

What we offer:

Working with Sodexo is more than a job; it’s a chance tobe part of something greater. You’ll belong in a company and team that values you foryou;you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Career progression for the caring profession.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.