Hospitality Manager - Match day

Sodexo Group; Nottingham; Hybrid; GBP 25,000 - 29,000; Part time

Benefits offered by this job

Casual Contract

Flexible matchday schedule

Job summary

Sodexo Live! is seeking a Hospitality Manager for Nottingham Forest Football Club for the 2026/27 season. You will lead a team, ensure rooms are prepared, and deliver outstanding guest experiences on matchdays and non-match days.

Ideal candidates have hospitality experience, a proactive approach, and excellent communication. This casual role offers flexibility for matchday schedules and a dynamic environment at the venue.

Qualifications

• Experience in hospitality, bar or catering venue.
• Team leadership and staff management skills.
• Strong customer service and guest experience focus.

Responsibilities

• Ensure allocated Hospitality room is set prior to guests arriving.
• Delivering exceptional service to our guests and managing staff.
• Always adhering to Food Safety and Health & Safety procedures.
• Opening/closing procedures of your allocated Hospitality area.
• Adhering to Licensing Laws alongside company policies.
• Leading and motivating a team to provide great guest experiences.

Skills

Hospitality management

Staff leadership

Guest service

Attention to detail

Job description

Job introduction

We’re experience makers.

And food fanatics.

And we’re hiring Hospitality Manager’s to join the team at Nottingham Forest Football Club.

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more.

Be part of something greater.

We currently have an opportunity for Hospitality Manager’s to join our team at Nottingham Forest Football Club.

This opportunity will be to join the team for the 2026/27 Football Season. With the opportunity to work at Matchdays and Non matchdays, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility.

We are looking for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. Ideally you will have worked within the hospitality sector previously and have a good foundation and knowledge of customer service.

What you'll do

• Ensure allocated Hospitality room is set prior to guests arriving
• Ensuring an in-depth staff brief prior to service
• Delivering exceptional service to our guests and managing staff
• Always Adhering to Food Safety alongside Health & Safety procedures.
• Completing relevant documentation as required by the company
• Reporting staff potential to the fixed Hospitality management team, to aid in supporting their progression
• Confident and good knowledge to assist guests with queries alongside resolving any issues
• Leading and motivating a team, whilst driving a great guest experience and maintaining high service standards
• Opening/closing procedures of your allocated Hospitality area
• Adhering to Food Allergens process and procedures.
• Adhering to Licensing Laws alongside company polices.
• Flexibility and adaptability to changes, working in different rooms when required.
• Ensuring staff are following Company polices alongside fulfilling their role.

What you'll bring

• Experience in a Hospitality, bar or catering venue.
• Team player and confident in managing staff.
• Quick learner
• Good attention to detail
• Passionate in delivering exceptional service and memorable experiences
• Excellent verbal communication skills
• Fantastic attention to detail
• Proactive and thrives in a fast-paced environment

Why Sodexo?

• Hospitality Manager - Matchdays -£18.15 per hour
• Flexible working - Match Days and Non-Match Days (C&E Events) which includes evening & weekend shifts.
• Casual Contract