Hospitality Manager (Care Home)

Kingsley Healthcare Limited; Swaffham; On-site; GBP 26,000 - 36,000; Full time

Job summary

Kingsley Healthcare Limited is seeking an experienced Hospitality Manager to oversee all hospitality operations in our care home. You will ensure a healthy living food service, engaging activities, and excellent housekeeping and maintenance standards, while leading a caring team.

The role requires proven hospitality experience in care home, hotel, or similar environments, with knowledge of relevant employment and health and safety legislation.

Qualifications

• Proven experience in hospitality in care home, hotel or hospitality environment.
• Knowledge of relevant laws, regulations and policies (employment, health and safety).

Responsibilities

• Create a caring service experience aligned with family values.
• Foster a positive work environment emphasizing teamwork and service quality.
• Deliver exceptional experiences for residents and meet their needs and expectations.
• Oversee food service operations and work with the chef for timely, quality meals.
• Develop engaging activities promoting residents' interests and well-being.
• Maintain high cleanliness standards and first impression.
• Address maintenance issues to keep the facility in good condition.
• Manage hospitality budget to meet revenue targets and control costs.
• Build relationships with residents, families and staff to enhance community engagement.
• Ensure staff are trained and perform effectively.
• Uphold regulations, health and safety and employment laws, maintaining records.

Skills

Communication skills

People management

Teamwork

Time management

Organisational skills

Job description

As our Hospitality Manager, you will use your excellent people management and communication skills to provide our residents with an outstanding experience. Your role will encompass overseeing all aspects of our hospitality operations, from ensuring a 'healthy living' food service and an engaging activities programme, to making sure that housekeeping and maintenance operations are at the highest level.

If you have proven experience in a similar role within a care home, hotel or hospitality environment, and you know about the relevant laws, regulations and policies, like employment and health and safety legislation, come and join our friendly, family-oriented care home.

Reports to: Homes Manager/ Regional Hospitality & Lifestyle Manager

Key duties and responsibilities

• Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
• Foster a positive work environment emphasizing teamwork, improvement, and top-notch service.
• Deliver exceptional experiences for residents, surpassing their needs and expectations.
• Oversee food service operations, collaborating closely with the chef for quality meals on time.
• Develop engaging activities promoting residents' interests, fun, and well-being.
• Maintain a top-notch first impression experience and uphold high cleanliness standards.
• Address maintenance issues promptly to keep the facility in good condition.
• Manage the hospitality budget to meet revenue targets while controlling costs.
• Build strong relationships with residents, families, and staff to enhance community engagement.
• Ensure staff are well-trained and equipped for effective performance.
• Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.

Previous experience with a hospitality background-preferably some hotel experience.

• Excellent communication, motivational and people skills.
• Genuine interest in engaging our residents and their families on a regular basis.
• Organisational skills with good time keeping.

This is not a desk job! We are looking for someone with natural warmth and a passion for looking after people, and delivering a very personal approach to excellent hospitality.

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.