Hospitality Manager (Care Home)

Kingsley Healthcare; Swaffham; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

KINGSLEY HEALTHCARE is seeking a Hospitality Manager to deliver outstanding resident experiences within our care home setting. You will oversee all hospitality operations, ensuring a healthy living food service, engaging activities, and exemplary housekeeping and maintenance standards.

Reports to: Homes Manager/Regional Hospitality & Lifestyle Manager. We value warmth, strong communication, team leadership and a personal, resident‑focused approach to hospitality.

Qualifications

• Previous experience with a hospitality background—preferably some hotel experience.
• Excellent communication, motivational and people skills.
• Genuine interest in engaging our residents and their families on a regular basis.
• Organisational skills with good time keeping.

Responsibilities

• Create a caring service experience aligned with our family values and high hospitality standards.
• Oversee food service operations, collaborating with the chef to ensure quality meals on time.
• Develop engaging activities promoting residents’ interests, fun and well‑being.
• Maintain high cleanliness standards and ensure a warm, welcoming environment.
• Address maintenance issues promptly to keep the facility in top condition.
• Manage the hospitality budget to meet revenue targets while controlling costs.
• Build strong relationships with residents, families and staff to enhance community engagement.
• Ensure staff are well‑trained and able to deliver excellent hospitality.
• Uphold regulations, health and safety, and employment laws, with proper records.

Skills

Hospitality background

Excellent communication

People skills

Organisational skills

Job description

About the company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About the role

As our Hospitality Manager, you will use your excellent people management and communication skills to provide our residents with an outstanding experience. Your role will encompass overseeing all aspects of our hospitality operations, from ensuring a ‘healthy living’ food service and an engaging activities programme, to making sure that housekeeping and maintenance operations are at the highest level.

If you have proven experience in a similar role within a care home, hotel or hospitality environment, and you know about the relevant laws, regulations and policies, like employment and health and safety legislation, come and join our friendly, family-oriented care home.

Reports to: Homes Manager/ Regional Hospitality & Lifestyle Manager

Key duties and responsibilities

• Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
• Foster a positive work environment emphasizing teamwork, improvement, and top-notch service.
• Deliver exceptional experiences for residents, surpassing their needs and expectations.
• Oversee food service operations, collaborating closely with the chef for quality meals on time.
• Develop engaging activities promoting residents’ interests, fun, and well-being.
• Maintain a top-notch first impression experience and uphold high cleanliness standards.
• Address maintenance issues promptly to keep the facility in good condition.
• Manage the hospitality budget to meet revenue targets while controlling costs.
• Build strong relationships with residents, families, and staff to enhance community engagement.
• Ensure staff are well-trained and equipped for effective performance.
• Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.

Skills and attributes

• Previous experience with a hospitality background-preferably some hotel experience.
• Excellent communication, motivational and people skills.
• Genuine interest in engaging our residents and their families on a regular basis.
• Organisational skills with good time keeping.

This is not a desk job! We are looking for someone with natural warmth and a passion for looking after people, and delivering a very personal approach to excellent hospitality.

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.