Hospitality Manager

Caring Homes Group; Salisbury; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Caring Homes Group in Salisbury is seeking a Hospitality Manager for Laverstock Care Centre. You will oversee dining, hospitality and housekeeping, ensuring excellent service and a warm resident experience. The role requires leadership, strong people skills, and the ability to manage flexible hours, including weekends and holidays.

Join a team dedicated to high-quality care and memorable dining experiences that enhance residents’ quality of life.

Qualifications

• Proven experience in hospitality management, preferably within a care home or similar environment.
• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• A passion for delivering outstanding service and creating positive experiences.
• Knowledge of dietary requirements and nutrition in a care home setting is desirable.
• Ability to work flexible hours, including some weekends and holidays.

Responsibilities

• Oversee daily dining operations, ensuring high standards of food quality, presentation, and service.
• Ensure dining areas are set up to provide a welcoming and pleasant environment.
• Implement and maintain hygiene and safety standards in all dining areas.
• Manage all aspects of hospitality services, including resident events, special occasions, and family visits.
• Train and supervise dining, hospitality and housekeeping staff to deliver exceptional service.
• Foster a culture of warmth, respect, and attentiveness among all staff members.
• Build strong relationships with residents and their families to understand and meet their individual preferences and needs.
• Organise and coordinate dining-related activities and events that promote social interaction and enjoyment.
• Address and resolve any concerns or complaints related to dining and hospitality services promptly and professionally.

Skills

Hospitality management

Leadership

Interpersonal communication

Customer service

Flexibility

Job description

Hospitality Manager – Laverstock Care Centre, Salisbury- £30,900 per annum

We are seeking a passionate and experienced Hospitality Manager to join our team. You will be responsible for overseeing all aspects of dining, hospitality and housekeeping within our care home. You will have a keen eye for detail, a love for creating memorable experiences, and a genuine passion for improving the lives of our residents through exceptional service.

We pride ourselves on providing an exceptional standard of care in a warm and welcoming environment. Our commitment to excellence extends beyond just health and personal care services; we believe that dining and our customer journey is a key component of the overall experience for our residents. We are dedicated to creating memorable dining experiences that enhance the quality of life for those in our care.

Dining Experience

• Oversee daily dining operations, ensuring high standards of food quality, presentation, and service.
• Ensure dining areas are set up to provide a welcoming and pleasant environment.
• Implement and maintain hygiene and safety standards in all dining areas.

Hospitality Services

• Manage all aspects of hospitality services, including resident events, special occasions, and family visits.
• Train and supervise dining, hospitality and housekeeping staff to deliver exceptional service.
• Foster a culture of warmth, respect, and attentiveness among all staff members.

Resident Engagement

• Build strong relationships with residents and their families to understand and meet their individual preferences and needs.
• Organise and coordinate dining-related activities and events that promote social interaction and enjoyment.
• Address and resolve any concerns or complaints related to dining and hospitality services promptly and professionally.

• Proven experience in hospitality management, preferably within a care home or similar environment.
• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• A passion for delivering outstanding service and creating positive experiences.
• Knowledge of dietary requirements and nutrition in a care home setting is desirable.
• Ability to work flexible hours, including some weekends and holidays.