Hospitality Manager

Northern Europe; York and North Yorkshire; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension contributions

Life assurance

Generous holiday entitlement

Training and development opportunities

Apprenticeship schemes

Career progression opportunities

Benefits app

Job summary

Aramark UK is seeking a Hospitality Manager in York to lead day-to-day hospitality and catering operations, delivering outstanding service and experiences. You will manage front-of-house teams, schedules, and compliance across health & safety and food hygiene, while driving efficiency and guest satisfaction.

You will oversee payroll, rotas, and holiday planning, support budget control, and contribute to continuous service improvements.

Qualifications

• Experience leading hospitality teams and operations.
• Strong focus on customer service and relationship building.
• Experience managing hospitality events and functions.
• Budget and cost management experience.

Responsibilities

• Oversee day-to-day hospitality and catering operations.
• Lead and motivate front-of-house teams; manage rotas and holidays.
• Ensure health and safety, food hygiene, and COSHH compliance.
• Manage costs and end-of-month reports; assist with audits.
• Recruit and train staff; provide day-to-day office support.
• Handle customer feedback promptly and professionally.

Skills

Leadership

Customer service

Communication

Problem-solving

Organization

Food safety

Job description

At Aramark, we empower our people to create experiences that matter. We share a passion for hospitality, it's at the foundation of everything we do. We believe a career should develop your talents, fuel your passions, and empower your professional growth. No matter what you're pursuing, we can help you reach your full potential. Every day presents a new challenge and opportunity to discover something new about yourself.

Job Description

Aramark UK are currently recruiting for a Hospitality Manager to join our team at York, YO10 4HD. This is a fantastic opportunity for an experienced hospitality professional to lead a successful operation, ensuring the highest standards of food service, customer experience and operational excellence. You'll be responsible for managing hospitality services, leading a dedicated team and driving exceptional service delivery across the site.

Job Description

Job Description As a Hospitality Manager, you will oversee the day-to-day management of hospitality and catering services, ensuring an outstanding experience for customers, guests and stakeholders. You will lead and motivate a team, manage resources effectively and ensure all services are delivered to the highest possible standard.

Key responsibilities include:

• Managing front-of-house teams in a busy mess to deliver service efficiently.
• Organising payroll, rotas and holidays.
• Maintaining due diligence, Health & Safety, COSSH, and Food hygiene.
• Managing costs and end of month IT reports.
• Planning and managing around 30 mess functions per year across the site.
• Stock counts, conducting audits, placing orders
• Assisting in providing management cover when your manager is on annual leave or at another site
• Recruiting and training members of staff
• Day-to-day office tasks, such as rotas, processing payroll, holiday cover, daily team briefings, etc.
• Receiving and dealing with customer complaints/feedback quickly and effectively

• £29,000 per annum
• 40 hours per week
• Monday - Friday working pattern (some evenings and weekends required)

• Access to our Employee Benefits app: online GP, Employee Assistance Scheme, and hundreds of discounts (including supermarket savings and weekend treats)
• Company pension contributions
• Life assurance
• Generous holiday entitlement with the option to buy more
• Excellent training and development opportunities
• Apprenticeship schemes available
• Fantastic career progression opportunities, as we LOVE to promote from within
• Be part of a talented and supportive team

Qualifications

• Previous experience in a Hospitality Manager, Catering Manager, Events Manager or similar leadership role
• Strong leadership and team management skills
• Excellent customer service and relationship-building abilities
• Experience managing hospitality events and functionsGood commercial awareness with experience managing budgets and costs
• Strong organisational skills and the ability to prioritise effectively
• Excellent communication and problem-solving skills
• Knowledge of food safety and health & safety requirements
• A proactive, professional and customer-focused approach

Additional Information

• Must have resided in the UK for the past 3 years and have a legal right to work
• Must be able to pass full security vetting and DBS checks

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive.

As a proud Disability Confident Employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We are an Armed Forces Friendly organisation and proud signatory of the Armed Forces Covenant. We welcome applications from veterans, service leavers, cadet forces adult volunteers, reservists and military families.

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any adjustments or have any questions, please reach out to our recruitment team - [e-mail]

Any offer of employment for this role will be conditional upon the successful completion and maintenance of the required level of security clearance. Applicants must meet the relevant eligibility and residency requirements applicable to the clearance level associated with the role.

Join us in fostering a workplace where everyone can achieve their full potential.

All applications will be treated in the strictest confidence.