Hospitality Manager

Retirement Villages Group Ltd; Truro; On-site; GBP 30,000 - 42,000; Full time

Job summary

Roseland Parc Retirement Village is seeking a Hospitality Manager to lead the food, beverage and guest services across the village, ensuring a welcoming, commercially successful operation for residents and visitors. You will manage a passionate team, oversee recruitment, training, rotas and performance, and collaborate with community and sales teams on events and partnerships.

A strong focus on food hygiene and licensing will be essential.

Qualifications

• 3+ years of hospitality experience with leadership
• Experience leading teams, rotas and budgets
• Knowledge of food hygiene and alcohol licensing standards
• Strong organisational and communication skills; problem solving
• Ability to collaborate with diverse stakeholders
• Willingness to obtain Level 3 Supervisor Certificate or Personal Licence

Responsibilities

• Lead all food, beverage and guest services across the village
• Manage team recruitment, training, rotas, performance and development
• Oversee mobilisation activities for new village openings
• Plan and deliver events with community and sales teams
• Ensure compliance with food hygiene, health & safety and licensing
• Support commercial performance: revenue, budgets and stock control
• Build resident and customer relationships; respond to feedback professionally
• Drive continuous improvement in service delivery and team operations

Skills

Team leadership

Recruitment

Training & development

Budget management

Guest service

Food hygiene

Licensing knowledge

Stakeholder collaboration

Problem solving

Education

Level 3 Supervisor Certificate

Personal Licence

Job description

Are you passionate about delivering exceptional hospitality and creating vibrant community spaces? Join us as a Hospitality Manager at Roseland Parc Retirement Village and play a key role in leading the food, beverage, and guest services at our retirement village.

As a Hospitality Manager, you will oversee the full food and beverage operation within the village - from restaurant service to events - ensuring it is welcoming, commercially successful, and tailored to the needs of our residents, as well as serving the wider public. This is a full time role working 5 days out of 7 (some weekends will be included).

You’ll lead a passionate team, uphold the highest service standards, and work collaboratively across departments to bring our vision to life; a world where everyone has the opportunity to age well.

Key Responsibilities

• Lead all food, beverage and guest services across the village
• Manage team recruitment, training, rotas, performance and development
• Oversee mobilisation activities for new village openings
• Plan and deliver events in partnership with community and sales teams
• Ensure compliance with food hygiene, health & safety and licensing requirements
• Support commercial performance: revenue, budgets, suppliers and stock control
• Build strong resident and customer relationships; respond to feedback with professionalism
• Drive continuous improvement in service delivery and team operations

The Ideal Candidate

• 3+ years of hospitality experience, with at least 1 year in a leadership role
• A passion for creating welcoming, inclusive environments
• Experience managing teams, rotas, budgets and hospitality service delivery
• Knowledge of industry standards including food hygiene and alcohol licensing
• Strong organisational, communication and problem-solving skills
• Ability to work collaboratively with diverse stakeholders
• Ideally, a Level 3 Supervisor Certificate and/or a Personal Licence (or willingness to obtain one)

At RVG, we put people and community first. You'll join a supportive team in a values-led organisation that believes in:

• Age Well: Creating vibrant communities for healthy ageing
• Community: Building belonging through shared experiences
• Keep Improving: Always learning, always growing
• Invest Wisely: Making smart decisions for long-term impact
• Planet Positive: Acting sustainably and responsibly
• One Team: Succeeding together