Hospitality Manager

Balfour at Bow; Staplehurst; Hybrid; GBP 38,000 - 40,000; Full time

Benefits offered by this job

Up to £40,000 plus TRONC

Simply Health package

35% discount on drinks, food and accom

Job summary

Balfour Winery in Kent invites an experienced Hospitality Manager to oversee day-to-day operations across our winery restaurant, kitchen, guest dining spaces, and The Winemakers Pub in Goudhurst. This hands-on role requires weekend work and a flexible approach to service across multiple sites.

You will lead front-of-house teams, coordinate with the kitchen, maintain premium standards, and support recruitment, training, and operational reporting.

Qualifications

• Experience leading multi-site hospitality operations across restaurant, pub and events.
• Strong front-of-house leadership with a focus on guest experience.
• Ability to collaborate with kitchen and management to maintain high standards.

Responsibilities

• Lead front-of-house teams across winery, restaurant and pub.
• Oversee dining service and daily operations.
• Coordinate closely with kitchen for smooth service.
• Ensure consistent guest experience across venues.
• Support recruitment, training and development of FOH staff.
• Assist with rota planning, stock control and reporting.
• Uphold premium brand standards in every interaction.
• Contribute to events and seasonal hospitality initiatives.

Skills

Hospitality leadership

Communication

Organisation

Team collaboration

Job description

Hospitality Manager

Balfour Winery, Staplehurst, Kent

Full-time | £38,000 - £40,000 | Multi‑site hospitality leadership

Balfour Winery is one of England’s most celebrated wine destinations, known for award‑winning wines, exceptional dining, beautiful estate experiences, and a collection of pubs with boutique rooms. We’re looking for an experienced, energetic Hospitality Manager to support our management team across the winery’s restaurant, kitchen, guest dining spaces, and The Winemakers Pub in Goudhurst.

About the Role

This is a hands‑on leadership role overseeing day‑to‑day hospitality operations across multiple sites. You’ll work closely with the Hospitality Management Team to ensure seamless service, consistent standards, and an exceptional guest experience — whether guests are enjoying a vineyard lunch, a tasting room visit, a pub meal, or a stay in one of our boutique rooms.The role will require weekend working and flexibility.

Key Responsibilities

• Lead and support front‑of‑house teams across the winery and The Winemakers Pub
• Oversee dining service and daily operational standards
• Work closely with the kitchen to maintain smooth coordination and high‑quality food service
• Ensure consistent guest experience across all hospitality venues
• Support recruitment, training, and development of FOH staff
• Assist with rota planning, stock control, and operational reporting
• Uphold Balfour’s premium brand standards in every interaction
• Contribute to events, seasonal experiences, and new hospitality initiatives

What We’re Looking For

• Strong hospitality leadership experience, ideally across restaurant or multi‑site operations
• A confident, positive communicator who thrives in guest‑facing environments
• Excellent organisational skills and the ability to manage busy service periods. A collaborative approach — someone who works well with kitchen, management, and FOH teams
• A passion for great food, wine, and delivering memorable experiences
• Flexibility to support both winery and pub operations as needed
• Able to work at our busiest times; weekends and evenings with full flexibility.

We can offer you:

• Up to £40,000 plus TRONC
• Simply Health package
• 35% discount on all drinks, food and accommodation across every Balfour site and Balfour Winery
• Flexible hours to suit you and your work/life balance
• Accredited members of “Wellbeing Promise”, meaning we are an employer who really does care! (www.wellbeingpromise.co.uk)

We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform as well as possible during the recruitment process, please email [e-mail] with any requests.