Supervisor

Balfour at Bow; Maidstone; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Up to £XX.XXplus TRONC

35% discount on all drinks, food andac

Access to Wage Stream

Refer a friend scheme

Flexible hours

Wellbeing Promise

Job summary

The Tickled Trout in West Farleigh is seeking a Hospitality Supervisor to lead guest experiences in a premium pub with six boutique rooms. You will oversee service standards, train staff, and contribute to events and bedroom bookings to drive revenue.

Join a friendly team at a well-regarded venue offering flexible hours, staff discounts, and wellbeing initiatives as part of Balfour Hospitality.

Qualifications

• Previous experience in a premium hospitality business.
• Excellent food & drink knowledge.
• Good understanding of the importance of financial targets.
• Their own transport to get to and from work.

Responsibilities

• Really care about the people around them.
• Be passionate about food & drink.
• Maintain standards and knowledge to create exceptional guest experiences.
• Get involved with bedrooms and events.
• Create sales opportunities whenever they can.

Skills

Food & drink knowledge

People skills

Job description

The Tickled Trout, located in West Farleigh, is a smart modern pub with six boutique rooms and a favourite with the locals. We offer a sun-filled garden with a terrace for al fresco dining and a covered marquee for events. Renowned for good food and hospitality, if you're enthusiastic about hospitality and creating unforgettable moments, we'd love to hear from you.

We can offer you:

• Up to £XX.XXplus TRONC
• 35% discount on all drinks, food and accommodation across every Balfour site and Balfour Winery
• Access to Wage Stream to help you with those unexpected nasty bills
• A great refer a friend scheme
• Flexible hours to suit you and your work/life balance
• Accredited members of “Wellbeing Promise”, meaning we are an employer who really does care! (www.wellbeingpromise.co.uk)

We're looking for our supervisors to:

• Really care about the people around them
• Be passionate about food & drink
• Maintain standards and knowledge to create exceptional guest experiences
• Get involved with bedrooms and events
• Create sales opportunities whenever they can

In this role we need someone with

• Previous experience in a premium hospitality business
• Excellent food & drink knowledge
• Good understanding of the importance of financial targets
• Their own transport to get to and from work

We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform as well as possible during the recruitment process, [e-mail] with any requests.