Hospitality Manager

Signature Care Homes; Reigate; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Up to 30 days annual leave

Free meals on shift

Private medical insurance

Life Assurance Scheme

Refer A Friend £50 voucher

Ongoing career training

Employee Assistance Programme

Cycle to work scheme

Long service awards

Job summary

Signature is recruiting an experienced Hospitality Manager to lead front of house, housekeeping, dining and activities at our luxury care home in Reigate. You will drive exceptional resident experiences in a five-star environment, delivering high standards through a hands-on leadership style.

You will oversee a diverse team, manage rosters and budgets, and engage with residents and families to uphold Signature brand values while promoting continuous improvement and compliance.

Qualifications

• Proven management experience in hospitality or healthcare.
• Strong organisational and communication skills.
• Able to lead from the front with a proactive attitude.

Responsibilities

• Lead and motivate hospitality team.
• Ensure premium standards of food, cleanliness, and service.
• Engage with residents and families, addressing concerns.
• Oversee rotas, budgets, and contracts.
• Drive continuous improvement, audits and compliance.
• Represent the home at meetings and build community relationships.

Skills

Leadership

Customer service

Communication skills

Multitasking

Job description

The following content displays a map of the jobs location - Reigate - RH2 9DB

• Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
• Free meals on shift for staff working 6+ hours
• Private medical insurance and company sick pay
• Life Assurance Scheme
• Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
• Ongoing career training and development
• Employee Assistance Programme, occupational health support and wellbeing services
• Plus cycle to work scheme, study support, long service awards and more

Transport Links

• Train - Reigatenearest train station
• Walking - 0.9 milesfrom nearest train station
• Driving - M25 from nearest motorway / bypass

Job Introduction

At Signature, we believe in delivering true peace of mind. For our residents, it means living safe, fulfilled lives in beautiful surroundings. For their families, it means confidence their loved ones are cared for with compassion. And for our team, it means working in an environment where training, development, and career progression are part of everyday life.

We are now looking for an experienced Hospitality Manager to join our team and take the lead in creating an exceptional resident experience across all non-clinical services in our luxury care home in Reigate.

Your Role at Signature

As Hospitality Manager, you will oversee and inspire our front of house, housekeeping, dining, and activities teams to deliver the highest standards of service. From dining and housekeeping to events and reception, you’ll ensure every detail reflects our Signature brand standards and creates a truly welcoming, five-star environment.

This is a hands‑on role where you’ll:

• Lead and motivate a passionate hospitality team, setting clear expectations and leading by example.
• Ensure premium standards of food, cleanliness, and customer service across the home.
• Regularly engage with residents and families, seeking feedback and managing any non‑care related concerns with professionalism.
• Oversee rotas, budgets, and contracts, ensuring efficiency without compromising quality.
• Drive continuous improvement, audits, and compliance, always striving for excellence.
• Represent the home at internal and external meetings, building strong relationships with stakeholders and the local community.

What we’re looking for

We’re looking for a natural leader with a genuine passion for hospitality and customer experience. You’ll bring:

• Previous management experience, ideally from hotels, restaurants, healthcare, or similar high-end service environments.
• Strong organisational skills with the ability to multi‑task and prioritise.
• Excellent personal presentation and communication skills.
• A proactive, positive attitude and the confidence to lead from the front.
• A real eye for detail and the drive to exceed expectations.

About Signature

At Signature, you’ll be part of a team that is redefining luxury care. Alongside a competitive salary, you’ll enjoy:

• A supportive, inclusive working environment.
• Training and development to help you grow in your career.
• The chance to make a real impact on the lives of residents and their families.
• Access to a range of employee benefits and wellbeing support.

Join us in creating a home where residents, families and team members alike can truly thrive.