Hospitality Manager

Signature Care Homes; Pulborough; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

30 days annual leave

Workplace pension

Free meals on shift

Private medical insurance

Life Assurance

Blue Light discount

Refer A Friend incentive

Purple Heart Award

Career training & development

Employee Assistance Programme

Cycle to work

Study support

Long service awards

Job summary

Signature Care Homes is seeking an experienced Hospitality Manager to lead non-clinical services within a luxury care home in Reigate. You will drive excellence across front of house, dining, housekeeping and activities, ensuring the Signature brand is reflected in every detail.

Delivering a five-star resident experience, you will manage rotas, budgets, contracts, and compliance while inspiring teams to provide outstanding service and care for residents and their families.

Qualifications

• Previous management experience in high-end service environments such as hotels, restaurants, healthcare or similar.
• Strong organisational skills with the ability to multi-task and prioritise.
• Excellent personal presentation and communication skills.
• A proactive, positive attitude and the confidence to lead from the front.

Responsibilities

• Lead and motivate a hospitality team across front of house, housekeeping, dining and activities.
• Ensure premium standards of food, cleanliness and customer service across the home.
• Engage with residents and families, handling feedback professionally.

Skills

Leadership

Organisational skills

Communication

Attention to detail

Proactive leadership

Job description

As Hospitality Manager, you will oversee and inspire our front of house, housekeeping, dining, and activities teams to deliver the highest standards of service. From dining and housekeeping to events and reception, you'll ensure every detail reflects our Signature brand standards and creates a truly welcoming, five-star environment. This is a hands-on role where you'll:

• Lead and motivate a passionate hospitality team, setting clear expectations and leading by example.
• Ensure premium standards of food, cleanliness, and customer service across the home.
• Regularly engage with residents and families, seeking feedback and managing any non-care related concerns with professionalism.
• Oversee rotas, budgets, and contracts, ensuring efficiency without compromising quality.
• Drive continuous improvement, audits, and compliance, always striving for excellence.
• Represent the home at internal and external meetings, building strong relationships with stakeholders and the local community. We're looking for a natural leader with a genuine passion for hospitality and customer experience. You'll bring:
• Previous management experience, ideally from hotels, restaurants, healthcare, or similar high-end service environments.
• Strong organisational skills with the ability to multi-task and prioritise.
• Excellent personal presentation and communication skills.
• A proactive, positive attitude and the confidence to lead from the front.
• A real eye for detail and the drive to exceed expectations. At Signature, we believe in delivering true peace of mind. For our residents, it means living safe, fulfilled lives in beautiful surroundings. For their families, it means confidence their loved ones are cared for with compassion. And for our team, it means working in an environment where training, development, and career progression are part of everyday life. We are now looking for an experienced Hospitality Manager to join our team and take the lead in creating an exceptional resident experience across all non-clinical services in our luxury care home in Reigate., At Signature, we believe in delivering true peace of mind. For our residents, it means living safe, fulfilled lives in beautiful surroundings. For their families, it means confidence their loved ones are cared for with compassion. And for our team, it means working in an environment where training, development, and career progression are part of everyday life.

We are now looking for an experienced Hospitality Manager to join our team and take the lead in creating an exceptional resident experience across all non-clinical services in our luxury care home in Reigate.

• Up to £55,000 per annum
• Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
• Workplace pension
• Free meals on shift for staff working 6+ hours
• Private medical insurance and company sick pay
• Life Assurance Scheme
• 'Blue Light' discount scheme eligible
• Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
• Staff recognition scheme - Purple Heart Award
• Ongoing career training and development
• Employee Assistance Programme, occupational health support and wellbeing services
• Plus cycle to work scheme, study support, long service awards and more

Transport Links

• Train - Reigate nearest train station
• Walking - 0.9 miles from nearest train station
• Driving - M25 from nearest motorway / bypass
• At Signature, you'll be part of a team that is redefining luxury care.

Alongside a competitive salary, you'll enjoy:

• A supportive, inclusive working environment.
• Training and development to help you grow in your career.
• The chance to make a real impact on the lives of residents and their families.
• Access to a range of employee benefits and wellbeing support.

Join us in creating a home where residents, families and team members alike can truly thrive.