Hospitality Manager

Signature; Reigate; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Pension

Private medical insurance

Life assurance

Staff meals on shift

Cycle to work scheme

Refer a friend bonus

Long service awards

Job summary

Signature in Reigate is seeking an experienced Hospitality Manager to lead front of house, housekeeping, dining and activities across our luxury care home. You will set service standards, mentor teams and ensure every resident experience is five-star.

In this hands-on role you will manage rotas, budgets and supplier contracts, drive continuous improvement, engage with residents and families, and represent the home at internal and external meetings to strengthen the Signature brand.

Qualifications

• Experience managing hospitality teams in high-end environments.
• Strong organisational skills and the ability to multi-task.
• Excellent personal presentation and communication skills.
• Proactive, positive attitude and leadership from the front.
• Detail-oriented with a commitment to service standards.

Responsibilities

• Lead and motivate front of house, housekeeping, dining and activities teams.
• Ensure premium standards of food, cleanliness, and service.
• Engage with residents and families, handling non-care concerns professionally.
• Oversee rotas, budgets and contracts for efficiency and quality.
• Drive continuous improvement, audits and regulatory compliance.
• Represent the home at meetings, building community relationships.

Skills

Management experience

Leadership

Communication

Organisational skills

Attention to detail

Job description

At Signature, we believe in delivering true peace of mind. For our residents, it means living safe, fulfilled lives in beautiful surroundings. For their families, it means confidence their loved ones are cared for with compassion. And for our team, it means working in an environment where training, development, and career progression are part of everyday life.

We are now looking for an experienced Hospitality Manager to join our team and take the lead in creating an exceptional resident experience across all non-clinical services in our luxury care home in Reigate.

What Signature Offer

• Up to £55,000 per annum
• Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
• Workplace pension
• Free meals on shift for staff working 6+ hours
• Private medical insurance and company sick pay
• Life Assurance Scheme
• ‘Blue Light’ discount scheme eligible
• Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
• Staff recognition scheme – Purple Heart Award
• Ongoing career training and development
• Employee Assistance Programme, occupational health support and wellbeing services
• Plus cycle to work scheme, study support, long service awards and more

Transport Links

• Train - Reigatenearest train station
• Walking - 0.9 milesfrom nearest train station
• Driving - M25 from nearest motorway / bypass

Your Role at Signature

As Hospitality Manager, you will oversee and inspire our front of house, housekeeping, dining, and activities teams to deliver the highest standards of service. From dining and housekeeping to events and reception, you’ll ensure every detail reflects our Signature brand standards and creates a truly welcoming, five-star environment.

This is a hands-on role where you’ll:

• Lead and motivate a passionate hospitality team, setting clear expectations and leading by example.
• Ensure premium standards of food, cleanliness, and customer service across the home.
• Regularly engage with residents and families, seeking feedback and managing any non-care related concerns with professionalism.
• Oversee rotas, budgets, and contracts, ensuring efficiency without compromising quality.
• Drive continuous improvement, audits, and compliance, always striving for excellence.
• Represent the home at internal and external meetings, building strong relationships with stakeholders and the local community.

What we’re looking for

We’re looking for a natural leader with a genuine passion for hospitality and customer experience. You’ll bring:

• Previous management experience, ideally from hotels, restaurants, healthcare, or similar high-end service environments.
• Strong organisational skills with the ability to multi-task and prioritise.
• Excellent personal presentation and communication skills.
• A proactive, positive attitude and the confidence to lead from the front.
• A real eye for detail and the drive to exceed expectations.

About Signature

At Signature, you’ll be part of a team that is redefining luxury care. Alongside a competitive salary, you’ll enjoy:

• A supportive, inclusive working environment.
• Training and development to help you grow in your career.
• The chance to make a real impact on the lives of residents and their families.
• Access to a range of employee benefits and wellbeing support.

Join us in creating a home where residents, families and team members alike can truly thrive.