Hospitality Manager

Signature Senior Lifestyle Limited; Reigate; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Up to £55,000 per annum

30 days annual leave

Bank holidays

Private medical insurance

Life Assurance Scheme

Refer A Friend incentive

Career training and development

Employee Assistance Programme

Cycle to work scheme

Job summary

Signature Senior Lifestyle Limited is seeking an experienced Hospitality Manager to lead non-clinical services at Signature at Reigate Grange in Reigate. You will oversee front of house, housekeeping, dining and activities to deliver a five-star resident experience that reflects Signature standards.

In this hands-on role, you will lead and motivate a passionate hospitality team, ensure premium food, cleanliness and service, engage with residents and families, and manage rotas, budgets and

Qualifications

• Experience managing hospitality teams in high-end service environments.
• Strong organisational and multi-tasking abilities.
• Excellent presentation and communication skills.
• Proactive leadership with attention to detail.

Responsibilities

• Oversee front of house, housekeeping, dining and activities teams.
• Lead and motivate staff, set expectations and lead by example.
• Manage rotas, budgets and contracts.
• Engage with residents and families to ensure exceptional service.
• Represent the home in internal and external meetings.

Skills

Leadership

Hospitality

Customer service

Organisational skills

Communication skills

Attention to detail

Management experience

Hotel experience

Restaurant experience

Healthcare experience

Job description

Location Signature at Reigate Grange, Reigate - RH2 9DB

Closing date 25/10/26

Hours 40 hours per week

Your role at Signature

At Signature, we believe in delivering true peace of mind. For our residents, it means living safe, fulfilled lives in beautiful surroundings. For their families, it means confidence their loved ones are cared for with compassion. And for our team, it means working in an environment where training, development, and career progression are part of everyday life.

We are now looking for an experienced Hospitality Manager to join our team and take the lead in creating an exceptional resident experience across all non-clinical services in our luxury care home in Reigate.

What you will do

As Hospitality Manager, you will oversee and inspire our front of house, housekeeping, dining, and activities teams to deliver the highest standards of service. From dining and housekeeping to events and reception, you’ll ensure every detail reflects our Signature brand standards and creates a truly welcoming, five-star environment.

This is a hands-on role where you’ll:

• Lead and motivate a passionate hospitality team, setting clear expectations and leading by example.
• Ensure premium standards of food, cleanliness, and customer service across the home.
• Regularly engage with residents and families, seeking feedback and managing any non-care related concerns with professionalism.
• Oversee rotas, budgets, and contracts, ensuring efficiency without compromising quality.
• Drive continuous improvement, audits, and compliance, always striving for excellence.
• Represent the home at internal and external meetings, building strong relationships with stakeholders and the local community.

What Signature offer

• Up to £55,000 per annum
• Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
• Free meals on shift for staff working 6+ hours
• Private medical insurance and company sick pay
• Life Assurance Scheme
• Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
• Ongoing career training and development
• Employee Assistance Programme, occupational health support and wellbeing services
• Plus cycle to work scheme, study support, long service awards and more

Transport Links

• Train - Reigatenearest train station
• Walking - 0.9 milesfrom nearest train station
• Driving - M25 from nearest motorway / bypass

We’re looking for a natural leader with a genuine passion for hospitality and customer experience. You’ll bring:

• Previous management experience, ideally from hotels, restaurants, healthcare, or similar high-end service environments.
• Strong organisational skills with the ability to multi-task and prioritise.
• Excellent personal presentation and communication skills.
• A proactive, positive attitude and the confidence to lead from the front.
• A real eye for detail and the drive to exceed expectations.

About Signature

At Signature, you’ll be part of a team that is redefining luxury care. Alongside a competitive salary, you’ll enjoy:

• A supportive, inclusive working environment.
• Training and development to help you grow in your career.
• The chance to make a real impact on the lives of residents and their families.
• Access to a range of employee benefits and wellbeing support.

Join us in creating a home where residents, families and team members alike can truly thrive.

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