Hospitality Manager

Willing Recruitment; Burgh Le Marsh; On-site; GBP 29,000 - 35,000; Full time

Job summary

Willing Recruitment is seeking an experienced Hospitality Manager for a luxury care home in Sudbury, United Kingdom. The role demands delivering hotel‑level service within a care environment, leading a team, and maintaining impeccable standards for residents and families.

The successful candidate will bring luxury hotel experience or similar hospitality leadership, a strong customer-service mindset, and a passion for dignified, person-centered care in an upscale setting.

Qualifications

• Experience in luxury hotel management or similar service-led setting.
• Ability to maintain high service standards while leading a team.
• Understanding dignity, choice and individual preferences for older adults.

Responsibilities

• Lead and develop the hospitality team, setting clear expectations around service and presentation.
• Maintain consistently high standards across the home's hospitality provision.
• Help create a warm and welcoming experience for residents, relatives and visitors.
• Oversee the quality and presentation of dining and communal areas.
• Work closely with other departments to ensure residents receive a seamless and personalised experience.
• Ensure individual preferences are understood and reflected within everyday hospitality services.
• Monitor standards and identify opportunities to continually improve the resident experience.
• Support staff recruitment, induction, training and ongoing development.
• Manage staffing and rotas effectively.
• Respond positively and professionally to resident and family feedback.
• Ensure hospitality services operate in line with relevant health, safety and hygiene requirements.
• Help create an environment that feels less like a traditional care setting and more like a high-quality home with exceptional service.

Skills

Hospitality management

Customer service

Team leadership

Operations oversight

Attention to detail

Staff rostering

Relationship building

Feedback handling

Resident-centric care

Job description

£32,000 per year | Full Time | Luxury Care Home

The experience of living in a luxury care home goes far beyond the care itself. From the welcome residents and families receive to the quality of dining, housekeeping and everyday service, the smallest details can make a significant difference.

Set in a peaceful location with beautiful surroundings, this luxury care home for older adults has been designed to offer comfort, quality and a genuine sense of home. We're looking for an experienced Hospitality Manager who can bring the service standards and attention to detail you'd expect from a high-end hotel into a care environment.

This role would particularly suit someone with luxury hotel management experience or a similar hospitality management background who understands how to create consistently high standards while leading a team to deliver a warm and personal service.

The Hospitality Experience We're Looking For

• Previous management experience within a luxury hotel, high-end hospitality environment or similar service-led setting.
• Strong understanding of exceptional customer service and the standards expected within a luxury environment.
• Experience leading, motivating and developing hospitality teams.
• Confidence overseeing multiple areas of hospitality operations.
• Excellent attention to detail and a proactive approach to maintaining standards.
• Experience managing rotas, staffing and day-to-day operational requirements.
• Ability to build positive relationships with residents, families, colleagues and visitors.
• Confidence handling feedback and resolving concerns professionally.
• An understanding of the importance of dignity, choice and individual preferences when providing hospitality services to older adults.

What You'll Receive

• £32,000 per year
• Competitive annual leave package
• Annual leave increasing with length of service
• Ongoing training and professional development
• Benefits and discounts portal

Creating a Luxury Experience Every Day

• Lead and develop the hospitality team, setting clear expectations around service and presentation.
• Maintain consistently high standards across the home's hospitality provision.
• Help create a warm and welcoming experience for residents, relatives and visitors.
• Oversee the quality and presentation of dining and communal areas.
• Work closely with other departments to ensure residents receive a seamless and personalised experience.
• Ensure individual preferences are understood and reflected within everyday hospitality services.
• Monitor standards and identify opportunities to continually improve the resident experience.
• Support staff recruitment, induction, training and ongoing development.
• Manage staffing and rotas effectively.
• Respond positively and professionally to resident and family feedback.
• Ensure hospitality services operate in line with relevant health, safety and hygiene requirements.
• Help create an environment that feels less like a traditional care setting and more like a high-quality home with exceptional service.

All appointments are subject to satisfactory references, an enhanced DBS check, verification of the right to work in the UK, and any other pre-employment checks required for the role.

Reference: WILL257436/DB

INDNUR

Hospitality Manager Sudbury, United Kingdom