Hospitality Leader

RH; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality firm located in Greater London is looking for an experienced Hospitality Leader to elevate service standards and operational excellence in their restaurants. The candidate should have over 5 years of experience in high-volume, full-service dining and a strong background in financial performance management. This role requires leadership in developing teams, enhancing guest experience, and ensuring compliance with regulations. A commitment to collaboration and a flexible work schedule is also necessary.

Qualifications

• 5+ years of leadership experience in high-volume, full-service restaurant.
• Expertise in managing financial performance and resource planning.
• Proficient in communication and decision-making.

Responsibilities

• Lead and develop Team Members with ongoing coaching.
• Oversee recruitment and onboarding for a high-performing team.
• Drive the strategic direction of dining room operations.
• Ensure compliance with safety standards and regulations.
• Act as a brand ambassador for guests and Team Members.
• Analyze financial reports to maximize revenue.

Skills

Leadership experience

Financial performance management

Excellent communication

Autonomous decision-making

Collaborative teamwork

Inventory management

Tools

Microsoft Excel

Micros Point of Sale

Inventory Management systems

Job description

Join to apply for the Hospitality Leader role at RH

With over 20 Hospitality experiences worldwide, RH Hospitality continues to expand our distinguished portfolio of restaurants within our Design Galleries globally. Our goal is to blur the line between home and hospitality, creating an integrated experience that engages our guests and immerses them in the RH lifestyle.

RH is seeking an experienced and visionary Hospitality Leader to cultivate service and operational excellence in our restaurants, fostering an environment that embodies the highest standards of hospitality. In this role, you will develop talent, refine systems and create unforgettable experiences for our Team Members and guests. The ideal candidate is a strategic, passionate leader who thrives in a fast-paced, dynamic setting and is committed to elevating both people and performance. As a key leader within the business, you will collaborate cross-functionally to enhance the overall success of RH Hospitality.

Responsibilities

• Lead and develop Team Members and Leaders with a people‑first mindset by providing ongoing coaching, structured training and in‑the‑moment guidance to uphold RH’s dining room service standards and support professional growth.
• Define and guide the strategic direction of the dining team by overseeing recruitment, hiring and onboarding to build a high‑performing team aligned with RH’s vision and service standards.
• Cultivate a service‑driven culture by driving the strategic direction of dining room operations, ensuring a seamless and elevated guest experience.
• Own and optimize operational excellence by upholding quality and safety standards, ensuring compliance with regulations, and proactively addressing opportunities for improvement.
• Serve as a brand ambassador and resource for guests, Leaders and Team Members, fostering meaningful connections and a hospitality experience that is both personal and immersive.
• Drive financial performance by setting labor and sales goals, analyzing financial reporting and implementing strategies to maximize revenue and profitability.
• Collaborate cross‑functionally with Culinary and Gallery Leadership—both on property and across the global organization—to amplify the success of RH Hospitality.

Requirements

• 5+ years of leadership experience in a high‑volume, full‑service restaurant or an equivalent combination of education and experience.
• Expertise in leading financial performance, including labor and food costs, inventory controls, and strategic resource planning.
• Proficiency in Microsoft Excel, Inventory Management systems, Micros Point of Sale (or equivalent), and email communication.
• Proven ability to work autonomously, making strategic decisions, and collaborating across all levels of leadership.
• Candidates must have legal authorization to work in the country in which they are applying at the time of application.
• Flexibility to work weekends, holidays, and variable shifts as needed.

Physical Requirements

• Frequently moving and lifting items up to 25 kg using appropriate techniques and equipment.
• Work standing and walking for extended periods of time.
• Commitment to proper safety and sanitation practices in a commercial kitchen environment.

Equal Opportunity Employer

RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Design Services