Hospitality Host

Portico; London; On-site; GBP 32,000; Full time

Job summary

An established industry player is seeking a dedicated Hospitality Host to join its dynamic team. This role is crucial for ensuring exceptional service in a corporate environment, overseeing meeting rooms, and managing food and beverage services. The ideal candidate will possess superb organizational skills, a friendly personality, and thrive in a multitasking environment. With a commitment to creating exceptional client experiences, you'll play a key role in maintaining the office's seamless operation. This position offers a competitive salary and a variety of benefits, making it an exciting opportunity for those passionate about hospitality.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Access to discounts and benefits

Training Academy for development opportunities

Qualifications

• Exceptional customer service skills and a friendly demeanor.
• Strong problem-solving abilities to handle unexpected issues.
• Familiarity with office equipment and food safety regulations.

Responsibilities

• Prepare meeting rooms and manage food & beverage services.
• Ensure compliance with health and safety regulations.
• Support reception duties and maintain a tidy reception area.

Skills

Customer Service Orientation

Problem-Solving Abilities

Technical Proficiency

Knowledge of Food Safety

Multitasking

Flexibility

Team Player

Tools

Microsoft Office

Video Conferencing Tools

Job description

Join us to apply for the Hospitality Host role at Portico.

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Company Description

Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.

Job Description

Join our dynamic team as a Hospitality Host! We are seeking a dedicated and versatile individual with a strong commitment to hospitality. The ideal candidate will ensure the seamless operation of our office client space by delivering exceptional service in a corporate environment. The Hospitality Host will oversee meeting rooms, pantry, and food & beverage services with proficiency. If you have superb organizational skills, a friendly personality, and thrive in a multitasking environment, we want to hear from you!

Key Responsibilities:

• Prepare and set up meeting rooms according to event requirements, including seating arrangements, tables, AV equipment (screens, microphones, video conferencing tools), and stationery.
• Monitor and manage Food & Beverage services, ensuring high standards of service.
• Ensure timely delivery and setup of food and beverages while accommodating dietary restrictions and preferences.
• Maintain the client's pantry, including tasks such as loading/unloading the dishwasher, washing, drying, and polishing glassware, saucers, spoons, bottles, and coffee jars.
• Oversee food safety policies, conduct regular inspections to ensure compliance with health and safety regulations, and ensure policy adherence.
• Maintain fridges, coffee machines, and water dispensers. Conduct back-of-house checks, monitor food temperatures, and maintain cleaning records.
• Maintain an inventory of meeting room supplies and equipment. Conduct weekly stock assessments of all client space supplies.
• Maintain the staff kitchen area, ensuring milk is always available and in date, and biscuits/coffee/tea are stocked.
• Load/unload the dishwasher daily or as needed.
• Maintain a clean, organized, and hygienic furniture and F&B storage areas.
• Attend team meetings and job chats to ensure engagement and understanding of the overall vision for the Portico contract.
• Provide the highest standard F&B service to our guests during events.
• Support the FOH & Hospitality Manager in daily tasks.

Additionally, as a Hospitality Host, you will be trained to support reception duties when required, including:

• Greeting and welcoming visitors with a warm smile and friendly attitude.
• Answering phone calls, managing emails, and handling inquiries promptly and professionally.
• Keeping the reception area tidy and organized.
• Assisting with administrative tasks such as scheduling appointments and managing calendars effectively.

Join us and contribute to creating an exceptional client experience in our office spaces!

Hours: 40 hours per week. Shifts: 07:30 - 16:30 or 10:00 - 19:00, Monday to Friday.

Salary: £32,000 per annum.

Qualifications

• Customer Service Orientation: Friendly and professional demeanor to provide exceptional service.
• Problem-Solving Abilities: Quick thinking and resourcefulness for handling unexpected issues.
• Technical Proficiency: Familiarity with office equipment and software, including Microsoft Office and video conferencing tools.
• Knowledge of Food Safety: Understanding and implementing food safety regulations.
• Multitasking: Ability to manage various responsibilities simultaneously.
• Flexibility: Willingness to adapt to changing schedules and work outside regular hours if needed.
• Team Player: Collaborative attitude to work effectively with colleagues.

Additional Benefits

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for support and counselling
• Access to discounts and benefits through Choices platform
• Training Academy for development opportunities