General Manager

Harri; Harrogate; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Extra birthday holiday

Leadership development program

Paid breaks

50% food discount

£1 stays Jan–Mar

1/3 off rooms

£50 same day bookings

15% off for family

Employee assistance program

Give-inn back

Best Pub Employer award

Job summary

The Inn Collection Group is seeking a General Manager for The Harrogate Inn, a pub-with-rooms property set in Harrogate. You will lead a high-performing team, drive guest satisfaction, manage budgets, and ensure excellent service while delivering strong commercial results.

You'll oversee operations day-to-day, work closely with the Operations Manager, and embody our values of warmth and accountability. The role requires calm leadership under pressure, strategic planning, and a passion for

Qualifications

• Experience in hospitality leadership and guest service.
• Strong financial acumen with budgeting and cost control.
• Ability to lead and develop senior teams in a fast-paced environment.

Responsibilities

• Lead the pub/inn operations to deliver exceptional guest experiences and commercial performance.
• Manage planning, budgeting, and costs; oversee P&L and labour planning.
• Develop and mentor the senior team including head chef and head housekeeper.

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you-your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (...that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Set on famous Parliament Hill, The Harrogate Inn, formally known as The St George Hotel offers an ideal location surrounded by Yorkshire's finest treasures. Just steps away, you'll find the charming Betty's Tea Rooms, the historic Royal Hall, and the Turkish Baths. Experience the perfect balance of elegance and convenience in the heart of Harrogate.

You’ll Fit Right Inn

As General Manager, you’ll bring your enthusiasm and expertise in food and hospitality to lead the team and ensure every guest feels truly cared for. Working in a fast-paced environment, you’ll need to stay calm under pressure, juggling multiple priorities while maintaining a clear focus on exceptional guest experiences and the commercial success of the business. You’ll work closely with your Operations Manager, managing the senior team of assistant managers, head chef, and head housekeeper, while embodying our ICG values.

In this role, you will be accountable for the planning, budgeting, and cost control in line with agreed budgets, building and nurturing the team to meet our high standards. You’ll thrive in a dynamic setting, ensuring that guest satisfaction levels are met even during the busiest times. Guests should always receive the best possible experience from both yourself and your team. This includes reviewing and implementing business procedures, overseeing financial budgets, and taking care of company expenditure and bills. Your understanding of P&L accounts and labour planning will be key to driving success.

Leading by example, you’ll inspire and motivate the team, creating a supportive and inclusive environment where everyone thrives. From hiring and training to mentoring employees, you’ll foster a culture of growth and development. The role also includes responding to guest needs during the night and occasionally staying on-site to ensure a seamless guest experience, all while demonstrating calm professionalism, even in high-pressure situations.

If you’re passionate about food and hospitality, have a talent for leadership, and love creating unforgettable guest experiences, we think you’ll fit right inn...

This role allows Terry to lead with care, drive results, and inspire the team. Watch Terry's video to learn more about our Management roles.

Compensation: To be discussed