Hospitality & Events Coordinator

Convene; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading global hospitality company as a Hospitality & Events Coordinator in London. In this role, you will greet visitors, assist with event setups, and build relationships with clients to ensure memorable experiences. This position offers competitive salary and benefits, including health and wellness programs, professional development, and a commitment to diversity.

Benefits

Private medical insurance

Subsidised fitness membership

25 days annual leave plus bank holidays

Continuous professional development support

Employee recognition and reward programs

Qualifications

• Experience working in hospitality or event management.
• Ability to work flexible hours, including weekends and evenings.
• Basic knowledge of Audio/Visual equipment setup desired.

Responsibilities

• Communicate effectively with clients and ensure a memorable experience.
• Assist with event setup and execution during peak periods.
• Maintain positive relationships with building management and clients.

Skills

Communication

Problem-solving

Flexibility

Attention to detail

Service-oriented

Tools

Salesforce

Microsoft Office

ProxyClick

GoParrot

ZenDesk

Job description

Join to apply for the Hospitality & Events Coordinator role at Convene

Join to apply for the Hospitality & Events Coordinator role at Convene

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Hospitality Coordinator, Sancroft London

Availability: A typical working week will be Monday to Friday; however, full flexibility availability is required as occasional evening and weekend work may be necessary for this position.

A Hospitality Coordinator at Covene is like visiting someone's home—they greet you at the door, make sure you have everything you need throughout your visit, and ensure you have a memorable experience. You will be the hello, the goodbye, and everything in between.

What You Will Do

• Effectively communicate via verbal and written correspondence with all levels of
  
  

employees and clients; exhibiting GRIT in all interactions

• Work dynamically and prioritize departmental functions to meet deadlines
• Approach all encounters with guests and employees in an attentive, friendly, courteous,
  
  

and service-oriented manner

• Enter and input visitors
• Problem-solving/requests at the desk
• Liaison with the Operations Team along with WP-Members; assist with Robin (Room
  
  

Booking) reservations, catering orders, building requests (badges, tickets, work orders),

sorting/delivering mail & packages, and Onboarding new WP-Members

• Lead show rounds when applicable
• Assist with service execution; set-up and breakdown, and support during peak periods
• Assist with coordination for setup and execution of all functions with the Service,
  
  

Production, Technology, Customer Success, and Culinary departments

• Keep Welcome Desk clean/organized; responsible for badge printing and stocking of
  
  

materials

• Keep coat room clean/organized
• Orchestrate and set up Surprise & Delights for WP-Members and/or Site Tours
• Order office supplies
• Check-in guests with proxy click and show reception/nourish area
• Escort meetings guests when needed
• Manage lost and found
• Building Requests- Cleaning
• Assist the Conference & Events Manager and Chef with scheduling and administrative
  
  

Responsibilities

• Create and maintain positive relationships with building management and landlord
  
  

partners

• Develop and maintain positive client relationships
• Ensure Standard Operating Procedures and Brand Standards are being adhered to and
  
  

support any updates accordingly when applicable

• Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin,
  
  

ZenDesk, Microsoft (*word, PowerPoint, excel), and Outlook

What We Look For

• Ability to work effectively with clients
• Flexible and long hours sometimes required
• Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and
  
  

stooping

• Ability to stand, sit, or walk for an extended period of time
• Basic knowledge of Audio/Visual equipment set up and usage
  
  

Who We Are

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/.

We’re Here For You

Health and Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support and personal advice programme
  
  

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme
  
  

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones
  
  

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do
  
  

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality, Leasing Non-residential Real Estate, and IT Services and IT Consulting

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