Hospitality Epos Tech Implementer / Trainer (Perfect For Ex Assistant Managers)

nGeneration; West Midlands; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Training

28 Days Annual Leave

Company Car

Job summary

nGeneration is seeking an Implementer to install IT and EPoS systems at hospitality, leisure and retail sites. You will coach end users, provide Go Live support and coordinate third parties on site.

The role requires travel, flexibility and a Full UK manual driving license. A permanent position with a provided company car and regional support is offered.

Qualifications

• EPOS experience in hospitality environments.
• Strong customer service orientation.
• Familiarity with IT hardware and peripherals.
• Willingness to travel and stay away from home as required.
• Full UK manual driving license is essential.

Responsibilities

• Conduct site preparation checks before attending locations.
• Attend customer sites to perform implementation services.
• Provide coaching and training on IT solutions for end users.
• Offer Go Live support to site management and staff.
• Coordinate with third parties on site to ensure smooth delivery.
• Complete site documentation including sign-off and issue reporting.
• Build strong customer relationships while onsite.
• Adhere to company processes and procedures.

Skills

EPOS Experience

Hospitality IT Experience

Customer Service Skills

Understanding of IT Hardware

Willing to travel

Full UK Manual Driving License

Job description

nGeneration provide IT Services and Solutions to the Hospitality, Leisure, and Retail Industry; further information can be found at

www.nGeneration.co.uk. Our ‘Brand-New’ Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. You will be fully responsible and accountable for the objectives and responsibilities as detailed in this Job Description whilst working in line with company working processes, procedures and working practices.

Key Objectives

The Implementer role is responsible for the implementation of customers IT and EPoS systems as well as coaching and training of the end users, in line with multi customer business-as-usual activity involving installs, This role also includes a Company Car! moves and changes (IMAC) and or customer project rollouts.

Summary of Main Responsibilities and Activities

• Conduct thorough preparation checks prior to attending sites.
• Attend customer sites in line with your schedule of works to conduct implementation services.
• Conduct system coaching and training in line with the specification of the customer IT solutions.
• Provide Go Live Support to the management and staff of the site.
• Act as co-ordinator of all third parties on site.
• Complete all site-specific documentation to include site sign off and report site issues to Project Control
• Build excellent customer relationships whilst on site.
• Comply with all company business processes and procedures.
• Conduct other tasks as may be required from time to time.

Candidate Requirements

• Full UK Manual Driving License
• EPOS Experience
• Hospitality IT Experience
• Customer Service Skills
• Understanding of IT Hardware
• Willing to travel

ABOUT THE COMPANY

nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK.
nGeneration also boasts a '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing. All of the 'behind the scenes' staff are based at the HQ location, working smartly to provide the implementers with the best support and help to do the job effectively and efficiently.

Requirements

Working Away:

You will be required to stay away overnight when the time to attend site is early ,or, when the site is a significant distance from your home, or, when you are required to work in a specific geographical area for a consecutive number of days.

The company will centrally arrange, and book accommodation and overnight subsistence can be claimed via the company expense procedure.

Job Type: Permanent.

Salary: £25,214.00 per year

Benefits

We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, we offer a comprehensive range of benefits. These include:

• Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
• 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.
• Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.
• Company Car: A high quality, fully expensed company car will be provided, covering business fuel, insurance, maintenance, and road tax for business and personal use. This benefit offers substantial savings.