EPOS Tech Implementer / Trainer

nGeneration Limited; Tipton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Training

28 Days Annual Leave

Company Events and Team Parties

Company Car

Job summary

nGeneration Limited is seeking a proactive install and support specialist to implement EPOS systems for retail and hospitality. You will travel to customer sites, train staff, and provide Go Live support, with full training supplied.

The role includes building strong customer relationships, completing site documentation, and adhering to company processes. A company car is provided, with overnight travel as required.

Qualifications

• Full UK Manual Driving Licence.
• EPOS experience.
• Hospitality IT experience.
• Customer service skills.
• Understanding of IT hardware.
• Willing to travel.

Responsibilities

• Attend customer sites to conduct implementation services.
• Provide system coaching and training according to customer IT solutions.
• Provide Go Live Support to site management and staff.
• Complete site documentation, sign-off, and report issues to Project Hub.
• Build strong customer relationships on site.
• Follow company processes and procedures; adapt as needed.

Skills

Driving licence

EPOS experience

Hospitality IT experience

Customer service skills

IT hardware understanding

Willing to travel

Job description

The Role

We're looking for a proactive, customer focused individual to support the installation and implementation of retail and hospitality EPOS equipment. The role also involves the coaching and support of staff from a variety of backgrounds, including pubs, restaurants, kitchens and cafes. This would suit an individual who enjoys being on the road, having a variety of work environments and is customer driven. Full support and training will be provided to successful applicants.

This Role Also Includes a Company Car.

Summary of Main Responsibilities and Activities

• Attend customer sites in line with your schedule of works to conduct implementation services
• Conduct system coaching and training in line with the specification of the customer IT solutions
• Provide Go Live Support to the management and staff of the site
• Complete all site-specific documentation to include site sign off and report site issues to Project Hub
• Build excellent customer relationships whilst on site
• Comply with all company business processes and procedures
• Conducting other tasks within the business may be required from time to time

Candidate Requirements:

• Full UK Manual Driving License
• EPOS Experience
• Hospitality IT Experience
• Customer Service Skills
• Understanding of IT Hardware
• Willing to travel

About The Company

nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing. All of the 'behind the scenes' staff are based at the HQ location, working smartly to provide the implementers with the best support and help to do the job effectively and efficiently.

Working Away:

You will be required to stay away overnight when the time to attend site is early ,or, when the site is a significant distance from your home, or, when you are required to work in a specific geographical area for a consecutive number of days. The company will centrally arrange, and book accommodation and overnight subsistence can be claimed via the company expense procedure.

Job Type: Permanent.

Salary: £25,214.00 per year

Benefits

• Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us
• 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones
• Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities
• Company Car: A high quality, fully expensed company car will be provided, covering business fuel, insurance, maintenance, and road tax for business and personal use. This benefit offers substantial savings