Hospitality Assistant - Villages - Northampton, Northamptonshire

Housing 21; Northampton; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Blue Light Card discount

Holiday trade scheme

Volunteer days

Occupational Sick Pay

Occupational Maternity Pay

Job summary

Housing 21 is seeking a Hospitality Assistant to join one of its villages in Northamptonshire. You will work with the catering team to take orders, serve residents, and ensure a clean, welcoming environment while providing excellent customer service.

Ideal candidates will have knowledge of health and safety, budgeting, and safeguarding vulnerable adults. A Level 2 Food Safety Certificate is desirable, with willingness to progress if not held. Closing date is 26 November 2026.

Qualifications

• Experience in a customer-facing environment.
• Knowledge of Health and Safety legislation.
• Experience in managing budgets.
• Knowledge of safeguarding vulnerable adults (desirable).
• Willingness to work towards Level 2 Food Safety Certificate.

Responsibilities

• Work with catering team to take orders and serve customers food and drinks in a timely and friendly manner.
• Keep facilities clean and presentable
• Provide excellent customer service. Seek feedback from users and contribute to suggestions for future improvements
• Promote residents' engagement and use of facilities at the village, including hard to reach residents
• Monitor and report any problems to Facilities lead
• Process payments accurately and ensure accurate records are kept

Skills

Customer service

Health and safety

Budget management

Customer-facing experience

Older people awareness

Education

Level 2 Food Safety Certificate

Job description

Hospitality Assistant - Villages - Northampton, Northamptonshire

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us!

We are currently looking to recruit a Hospitality Assistant to join one of our Villages here at Housing 21.

Key accountabilities include:

• Work with catering team to take orders and serve customers food and drinks in a timely and friendly manner.
• Keep facilities clean and presentable
• Provide excellent customer service. Seek feedback from users and contribute to suggestions for future improvements
• Promote residents' engagement and use of facilities at the village, including hard to reach residents
• Monitor and report any problems to Facilities lead
• Process payments accurately and ensure accurate records are kept

Curious to know more? If you're looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

We'll love to meet you!

What we're looking for

The essential requirements for the role include:

• A good knowledge of older people and the issues pertaining to them.
• Sound knowledge of relevant Health and Safety legislation
• Experience in managing budgets
• Knowledge of safeguarding vulnerable adults (desirable)
• Experience of working in a customer facing environment
• Level 2 Food Safety Certificate (desirable)
• Willingness to work towards Level 2 Food Safety Certificate (if not held)

Why us?

We support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made and where applicable.

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training

Closing date for applications 26 November 2026

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.