Hospitality Assistant — Flexible Hours, 9-Day Fortnight

Housing 21; Northampton; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Blue Light Card discount

Holiday trade scheme

Volunteer days

Occupational Sick Pay

Occupational Maternity Pay

Job summary

Housing 21 is seeking a Hospitality Assistant to join one of its villages in Northamptonshire. You will work with the catering team to take orders, serve residents, and ensure a clean, welcoming environment while providing excellent customer service.

Ideal candidates will have knowledge of health and safety, budgeting, and safeguarding vulnerable adults. A Level 2 Food Safety Certificate is desirable, with willingness to progress if not held. Closing date is 26 November 2026.

Qualifications

• Experience in a customer-facing environment.
• Knowledge of Health and Safety legislation.
• Experience in managing budgets.
• Knowledge of safeguarding vulnerable adults (desirable).
• Willingness to work towards Level 2 Food Safety Certificate.

Responsibilities

• Work with catering team to take orders and serve customers food and drinks in a timely and friendly manner.
• Keep facilities clean and presentable
• Provide excellent customer service. Seek feedback from users and contribute to suggestions for future improvements
• Promote residents' engagement and use of facilities at the village, including hard to reach residents
• Monitor and report any problems to Facilities lead
• Process payments accurately and ensure accurate records are kept

Skills

Customer service

Health and safety

Budget management

Customer-facing experience

Older people awareness

Education

Level 2 Food Safety Certificate

Job description

Housing 21 is seeking a Hospitality Assistant to join one of its villages in Northamptonshire. You will work with the catering team to take orders, serve residents, and ensure a clean, welcoming environment while providing excellent customer service.

Ideal candidates will have knowledge of health and safety, budgeting, and safeguarding vulnerable adults. A Level 2 Food Safety Certificate is desirable, with willingness to progress if not held. Closing date is 26 November 2026.