Hospitality Assistant Reading | Free Meals & 28 Days Holiday

Baxterstorey; Reading; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

28 Days holiday

Birthday holiday

Volunteering days

Maternity leave

Free meals on shift

Pension and life insurance

Perkbox discounts

Wellbeing hub

Cycle to work

Job summary

We are seeking a friendly and professional Hospitality Assistant to join our team at BaxterStorey in Reading, United Kingdom. In this role, you will be at the heart of our operations, delivering exceptional customer service and supporting our hospitality team to create memorable experiences for our guests.

You will work in a dynamic, fast-paced environment where your enthusiasm, attention to detail, and commitment to excellence will make a real difference.

Qualifications

• Proven customer service experience in a hospitality or similar environment
• Strong people skills with the ability to communicate effectively with guests and colleagues
• Excellent attention to detail and commitment to maintaining high standards
• Ability to work efficiently in a fast-paced, pressurised environment
• Flexibility and willingness to work varied shift patterns, including evenings and weekends
• Reliable time keeping and a professional approach to work
• Basic knowledge of food hygiene and health and safety practices
• Ability to work collaboratively as part of a team
• Desirable: Previous experience in a hospitality or catering setting
• Desirable: Knowledge of relevant health and safety regulations

Responsibilities

• Provide warm, welcoming customer service to guests, ensuring their needs are met with professionalism and courtesy
• Assist with food and beverage service, including taking orders, serving meals and drinks, and clearing tables efficiently
• Maintain high standards of cleanliness and organisation throughout service areas
• Support the preparation and presentation of food and beverages in accordance with company standards
• Respond promptly and empathetically to guest requests and concerns, resolving issues where possible
• Work collaboratively with team members to ensure smooth operations during service periods
• Adhere to health, safety, and food hygiene regulations at all times
• Assist with stock management, restocking supplies, and maintaining inventory as required
• Adapt flexibly to changing priorities and shift patterns as required by the business

Skills

Customer service

People skills

Attention to detail

Teamwork

Flexibility

Time management

Food hygiene knowledge

Problem solving

Hospitality experience (desirable)

Regulatory knowledge (H&S)

Hospitality/Catering experience (des)

Job description

We are seeking a friendly and professional Hospitality Assistant to join our team at BaxterStorey in Reading, United Kingdom. In this role, you will be at the heart of our operations, delivering exceptional customer service and supporting our hospitality team to create memorable experiences for our guests.

You will work in a dynamic, fast-paced environment where your enthusiasm, attention to detail, and commitment to excellence will make a real difference.