Hospitality Assistant

WSH Group; Reading; On-site; GBP 16,531 - 20,664; Part time

Benefits offered by this job

28 days holiday incl. BH

Birthday holiday

Maternity leave (enhanced)

Career leave

Wedding/commitment day leave

Free meals on shift

Pension & life insurance

Perkbox discounts

Employee assistance programme

Cycle to work

Job summary

BaxterStorey is hiring a Hospitality Assistant in Reading, United Kingdom. You will provide warm, professional customer service, support the hospitality team, and help create memorable guest experiences in a fast-paced environment.

Join a team that values inclusivity, development, and balance. The role emphasizes teamwork, attentiveness, and delivering outstanding hospitality while maintaining high standards of service throughout shifts.

Qualifications

• Proven customer service experience in hospitality or similar environment.
• Strong people skills with guests and colleagues.
• Excellent attention to detail and high standards.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Take orders, serve meals and drinks, and clear tables efficiently.
• Maintain cleanliness and organisation across service areas.
• Support food and beverage preparation and presentation per company standards.
• Respond to guest requests promptly and resolve issues when possible.
• Collaborate with team to ensure smooth service during peak times.

Skills

Customer service

People skills

Attention to detail

Teamwork

Adaptability

Tools

Food hygiene knowledge

Health & safety basics

Job description

Salary: £12.71 per hour 24 hours per week Monday to Thursday

• 28 Days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 24 week’s enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Access to employee assistance programme.
• Cycle to work scheme.

Are you personable, attentive, and capable of providing exceptional service whilst maintaining a positive approach? Do you want to contribute to the overall customer experience within beautiful client spaces? If so, we would love to welcome all Hospitality Assistants to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to open our doors to individuals who share our passion for providing genuine hospitality and impeccable service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a Hospitality Assistant who strives to exceed expectations at every turn.

Job Description

We are seeking a friendly and professional Hospitality Assistant to join our team at Baxterstorey in Reading, United Kingdom. In this role, you will be at the heart of our operations, delivering exceptional customer service and supporting our hospitality team to create memorable experiences for our guests. You will work in a dynamic, fast-paced environment where your enthusiasm, attention to detail, and commitment to excellence will make a real difference. Provide warm, welcoming customer service to guests, ensuring their needs are met with professionalism and courtesy

• Assist with food and beverage service, including taking orders, serving meals and drinks, and clearing tables efficiently Maintain high standards of cleanliness and organisation throughout service areas Support the preparation and presentation of food and beverages in accordance with company standards Respond promptly and empathetically to guest requests and concerns, resolving issues where possible
• Work collaboratively with team members to ensure smooth operations during service periods Adhere to health, safety, and food hygiene regulations at all times Assist with stock management, restocking supplies, and maintaining inventory as required Adapt flexibly to changing priorities and shift patterns as required by the business

Qualifications

• Proven customer service experience in a hospitality or similar environment Strong people skills with the ability to communicate effectively with guests and colleagues Excellent attention to detail and commitment to maintaining high standards Ability to work efficiently in a fast-paced, pressurised environment
• Flexibility and willingness to work varied shift patterns, including evenings and weekends Reliable time keeping and a professional approach to work Basic knowledge of food hygiene and health and safety practices Ability to work collaboratively as part of a team
• Problem-solving mindset with a customer-focused approach Desirable: Previous experience in a hospitality or catering setting Desirable: Knowledge of relevant health and safety regulations

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Job Location