Hospitality Assistant (Part-time)

WSH Group; Birmingham; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

28 days holiday

Birthday leave

Food allowance

Pension and life insurance

Discounts on HAPI app

Employee assistance programme

Cycle to work

Maternity leave (24 weeks)

Apprenticeships opportunities

Job summary

WSH Group in Birmingham is seeking a Hospitality Assistant to join our vibrant team. You will contribute across the Hospitality department, ensuring high standards, guest satisfaction, and collaborative teamwork in a contract catering environment.

The role emphasizes flexibility, problem-solving, and a passion for hospitality, with a Monday–Friday 24-hour contract and an hourly rate up to £14.50.

Qualifications

• Experience in contract catering or reception services.
• Strong problem-solving skills.
• Flexible and adaptable attitude.
• Level 2 Food Safety and Hygiene qualification.

Responsibilities

• Cross skilling in all areas of the business including Reception Services and operational duties.
• Oversee Hospitality and Retail services including MOD Bar, Smart fridges and events.
• Set up, present, and break down hospitality service to meet client expectations and quality standards.
• Provide prompt, efficient service and consistently exceed client expectations.

Skills

Problem-solving

Flexibility

Reception services

Education

Level 2 in Food Safety and Hygiene

Job description

We are looking for a Hospitality Assistantto join our amazing Hospitality team in Birmingham. We are looking for an individual who has a real passion for the Hospitality industry, is keen to be collaborative and takes pride in their work. Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented individualwho strives to exceed expectations at every turn.

We are a leading business in the contract catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.

As a member of the team, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Job Description

• Cross skilling in all areas of the business such as Reception Services and operational duties.
• Oversee Hospitality and Retail services including MOD Bar, Smart fridges and events.
• To oversee and complete the set-up, collection, presentation and break down of the hospitality service and offer within the Hospitality department – ensuring time constraints and quality are met to the highest of standards for our clients.
• Ensure clients are given a prompt and efficient service and expectations are consistently exceeded, providing an excellent client service.
• To co-operate with all team members and undertake duties in the Hospitality department as required.
• Ensure all Health & Safety and Food Safety policies, procedures, and protocols are adhered to.
• Ensure due diligence and all accidents are reported to Management.
• Assist in working as One Team, projecting a willing and helpful attitude to colleagues and clients – maintaining a positive and collaborative work environment.
• Assist any other reasonable requests from Management or colleagues.

Qualifications

Previous experience in a contract catering environment or Reception services

• Problem-solving skills
• Flexibility
• Level 2 in Food Safety and Hygiene

Additional Information

Monday - Friday 24 Hour contract

Hourly rate: Up to £14.50 per hour

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

• 28 Days holiday including bank holidays
• Plus your birthday off
• Food allowance to use whilst on shift, to ensure you are well nourished during the working day
• 24 weeks' enhanced maternity leave
• Secondary carerleave
• Wedding/commitment day leave
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme