Hospitality Assistant (Monday to Friday)

BaxterStorey Limited; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a Hospitality Assistant to provide exceptional service in a vibrant environment. This role involves working closely with a dedicated team to ensure every guest receives a memorable experience. As part of a forward-thinking company, you'll have the opportunity to develop your skills through bespoke training and apprenticeships. Join a team that values creativity, positivity, and collaboration, and be part of a food revolution that prioritizes quality and service excellence. If you're passionate about hospitality and eager to learn, this is the perfect opportunity for you.

Benefits

28 Days holiday including bank holidays

Plus your birthday off

24 week’s enhanced maternity leave

Free meals on shift

Bespoke training and development opportunities

Pension and life insurance

Discounts on HAPI app

Cycle to work scheme

Wedding/commitment day leave

Access to employee assistance programme

Qualifications

• Strong communication and teamwork skills are essential.
• Ability to work autonomously and under pressure.

Responsibilities

• Serve food and drinks to guests with excellent customer service.
• Maintain cleanliness and presentation of dining areas.
• Prepare hospitality requests in a timely manner.

Skills

Excellent communication skills

Team player

Ability to work under pressure

Problem-solving skills

Adaptability

Job description

Hospitality Assistant (Monday to Friday)

• Full-time
• Employment Type: Permanent

Salary: £14.00 an hour (with a scheduled pay increase from May-June)

Location: London

Schedule: Monday- Friday (Flexibility required to cover rotating weekly shifts between 7am and 8pm)

• 28 Days holiday including bank holidays
• Plus your birthday off
• 24 week’s enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Hospitality Assistant who strives to exceed expectations at every turn.

As a Hospitality Assistant, you would work closely with the Hospitality Supervisor/Manager based on site in one of our iconic venues, supporting the operations team, talented chefs, and target-driven salespeople to deliver flawless service and exceptional food and drinks.

Key Responsibilities:

• Monitoring and serving all food and drinks to customers/clients/guests and clearing throughout the event.
• Ensuring that there is clean furniture, dining tables, and chairs available for the guests and ensuring presentation is at the forefront of everything you do.
• Prepare all hospitality food and beverage requests offered to customers/clients/guests in designated meeting spaces in a presentable manner.
• Work without supervision and take initiative over duties and tasks without being directed.
• Serve our guests with the highest level of customer service with maximum speed, efficiency, and always with a smile.
• Preparation of all hospitality requirements ensuring all items are available and reporting any shortages to your line manager.
• Ensuring hospitality rooms are left clean and tidy.

Minimum Requirements:

• Excellent communication skills, internally and externally.
• Supportive team player.
• Ability to work under pressure.
• Take initiative.
• Ability to work autonomously or within a team.
• Adaptability to different working conditions.
• Positive attitude.
• Problem-solving skills for customer service-related issues.

We need the brightest and the best to join us to make this all possible. Join us, and be part of the food revolution!

BaxterStorey Values:

• ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
• WHOLEHEARTEDLY POSITIVE: We are upbeat, motivating, and inspiring. Our love for what we do radiates through our food and is amplified by our people.
• CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and work together to be better.
• FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society.