Hospitality Assistant Manager

Chartwells Independent; Newcastle upon Tyne; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Free gym membership

Free meals during shift

Pension scheme

Career Pathways and MyLearning

Travel discounts

Food discounts

Cinema tickets discounts

Wow Points

Wellness classes

Discounts for friends and family

Job summary

Compass Group UK&I is seeking an enthusiastic Assistant Hospitality Manager to support hospitality and events across a busy university campus in Newcastle. You will help coordinate conferences, dinners and receptions, ensuring on-time delivery and exceptional guest experiences.

We’re looking for hands-on leaders who can manage multiple priorities, coach staff, and maintain high standards of food safety and customer service in a dynamic environment.

Qualifications

• Experience in hospitality, events or catering environments.
• Demonstrated ability to deliver a range of events (dinners, conferences, lunches, receptions).
• Proven track record leading and supporting teams in busy settings.
• Excellent organisation and attention to detail.
• Strong communication and interpersonal skills.
• Ability to multitask calmly under pressure.

Responsibilities

• Support the Hospitality Manager in delivering exceptional customer service across a busy campus.
• Coordinate events from conferences to large-scale receptions to client specifications.
• Ensure on-time delivery and adherence to standards for all services.
• Lead by example, provide hands-on support during events, and manage rota planning.
• Support staff training, health and safety, and stock control.

Skills

Hospitality experience

Event delivery

Team leadership

Organisational skills

Communication

Multitasking

Relationship building

Food safety

Proactive approach

Job description

Compass Group is a world leader in providing great food and exceptional guest experiences to millions of people across the world every day. We are proud to be the catering partner toNorthumbria University, delivering a diverse range of catering, hospitality, conference and events experiences to thousands of students, staff and visitors across the university campus.

We’re now looking for an enthusiastic and experiencedAssistant Hospitality Manager to join our team and help deliver outstanding hospitality experiences across this busy and varied university environment.

What we can offer

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package, including:

• Free gym membership at the university's state-of-the-art sports centre
• Free meals during your shift
• Contributory pension scheme
• Grow your career with ourCareer Pathways and MyLearning programmes
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts at Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbusters
• ReceiveWow Points every time you spend and use them on a wide range of brands
• Free wellness, mindfulness and exercise classes
• Share all discounts and offers with your friends and family

A bit about the role…

As an Assistant Hospitality Manager, you’ll support the Hospitality Manager in delivering exceptional customer service and outstanding hospitality across a busy university campus.

You’ll play a key role in the day-to-day operation of the hospitality and events service, helping to coordinate everything from conferences and formal dinners to lunches, drinks receptions and large-scale university events.

You’ll be responsible for:

• Supporting the daily delivery of hospitality across a large university campus
• Overseeing and coordinating large events, including dinners, conferences, lunches and drinks receptions
• Ensuring events and hospitality services are delivered on time and to agreed client requirements
• Working to deadlines while maintaining consistently high standards
• Planning the logistics and operational requirements of large-scale events
• Organising daily bookings and ensuring services are delivered as scheduled
• Working alongside the Hospitality Manager on administration, event bookings and staff rotas
• Coordinating permanent and casual hospitality team members
• Leading by example and providing hands-on support during events
• Supporting the training and development of hospitality staff through on-the-job coaching
• Ensuring high standards of food safety and hygiene are maintained at all times
• Supporting the Hospitality Manager with Health & Safety training and compliance
• Completing daily stock ordering and assisting with stock control
• Conducting stock takes when required and uploading information to Foodbuy Online
• Assisting with payroll and timesheet administration
• Supporting the creation of allergen menus for events using The Source
• Building strong relationships with clients, customers and colleagues
• Supporting the wider hospitality management team to deliver an exceptional guest experience

A bit about you…

We’re looking for someone who thrives in a busy environment and genuinely enjoys creating memorable experiences for customers and clients.

You’ll be a confident, hands-on team leader who is comfortable managing multiple priorities and ensuring everything runs smoothly, even when the pressure is on.

You’ll bring:

• Previous experience in hospitality, events, catering or a similar customer-focused environment
• Experience of delivering a variety of events, including dinners, conferences, lunches and drinks receptions
• Experience leading and supporting a team
• Excellent organisational skills and a strong eye for detail
• A genuine passion for delivering outstanding customer service
• Excellent communication and interpersonal skills
• A positive attitude and plenty of personality
• The ability to multitask and remain calm under pressure
• A proactive, flexible and hands-on approach
• The confidence to build strong relationships with clients, customers and colleagues
• A commitment to high standards of food safety, Health & Safety and operational excellence

Most importantly, you’ll be areal team player who leads by example, takes pride in what they do and enjoys being part of a fast-paced hospitality and events environment.

If you’re passionate about hospitality, love creating great customer experiences and are ready to take the next step in your management career,we’d love to hear from you.

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/0708/91083001/52825492/SU #Universities & Colleges

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!