Hospitality Assistant: Guest Service & Food Prep

Houston and Hawkes - Vodafone Three Stoke; Stoke-on-Trent; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Birthday off

Free meals on duty

Pension scheme

Life assurance

Employee Assistance Programme

Training and progression

Company celebrations

Job summary

Houston & Hawkes is seeking a friendly General Assistant to join our Stoke-on-Trent team. You’ll greet guests, assist with food and beverage service, and help maintain dining spaces to ensure a brilliant hospitality experience every day.

Ideal candidates are positive, customer-focused, with good communication and a flexible, hands-on attitude. Experience in catering or hospitality is welcome but not required.

Qualifications

• Positive, approachable person who enjoys helping others.
• Delivers excellent customer service.
• Reliable team player with a flexible, hands-on attitude.
• Good communication and attention to detail.

Responsibilities

• Welcome guests with a warm, friendly and professional approach.
• Assist with food and beverage service, ensuring great presentation and customer care.
• Support the preparation and replenishment of counters, displays and service areas.
• Help with basic food preparation and day-to-day catering tasks.
• Operate tills and handle payments accurately when required.
• Keep dining areas, counters and equipment clean, organised and ready for service.
• Work closely with the kitchen and front-of-house teams to deliver a smooth service.
• Follow food safety, allergen and health and safety procedures at all times.

Skills

Customer service

Teamwork

Communication

Attention to detail

Job description

Houston & Hawkes is seeking a friendly General Assistant to join our Stoke-on-Trent team. You’ll greet guests, assist with food and beverage service, and help maintain dining spaces to ensure a brilliant hospitality experience every day.

Ideal candidates are positive, customer-focused, with good communication and a flexible, hands-on attitude. Experience in catering or hospitality is welcome but not required.