Hospitality Assistant - BANK

Oakland Care; Chigwell; Hybrid; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Free meal per shift

Uniform provided

Enhanced Bank Holiday pay

Staff recognition initiatives

Job summary

Oakland Care in Chigwell is seeking a Hospitality Assistant to join our luxury care home team, delivering exceptional hospitality during mealtimes and supporting residents with day-to-day non-care needs.

You will help with meal service, keep dining spaces tidy, manage stock and temperature checks, and work closely with Head Chef, Reception, Housekeeping and Lifestyles teams to create a warm, welcoming home.

Qualifications

• Previous experience in a luxurious UK setting.
• Can-do attitude and willingness to support residents.
• Customer-facing experience with internal and external stakeholders.

Responsibilities

• Assist with meal service in resident rooms or dining rooms.
• Ensure water/drink jugs are refilled in resident rooms.
• Set up and clear tables before and after lunch service.
• Record and monitor fridge and dining station temperatures for compliance.
• Maintain the Bistro: keep it clean, organised and stocked.
• Attend to residents' non-care needs (curtains, TV channels, etc).

Skills

Luxurious setting

Customer facing

Can-do attitude

Job description

Are you someone who delivers exceptional service with a touch of luxury? We are looking for a Hospitality Assistant to join our friendly and dedicated team!

You will contribute to a seamless hospitality experience by supporting mealtimes, maintaining tidy and well‑organised dining spaces, managing stock and temperature checks, and assisting residents with their day‑to‑day non‑care needs.

If you have a passion for creating a warm, welcoming environment and making people feel at home, we’d love to hear from you.

We offersome excellent rewards and benefits including:

• We offer all team members 1 freemeal per shift.
• Uniform provided.
• EnhancedBank Holiday pay
• Recognition and staff appreciation initiatives.

Location: Lambwood Heights, 244 Lambourne Road, Chigwell IG7 6HX

Pay: £13.20 per hour

Contract: Zero Hours (Bank)

Shift: Days

What do you need to succeed:

Our Hospitality Assistants, assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team.

This is a key role at the heart of our residents’ daily lives, so strong people skills and good organisation are essential. If you have hospitality experience and a genuine interest in care, this could be the perfect opportunity for you.

As a Hospitality Assistant, your key responsibilities will include:

• Assisting with meal service either in resident rooms or dining rooms.
• To ensure that water/drink jugs are regularly refilled in resident rooms.
• Help set up and clear down tables before and after lunch service.
• Recording and monitoring the temperatures of fridges and dining room service stations to meet compliance standards.
• Maintaining the Bistro to ensure it remains clean, organised and consistently well stocked.
• Attending to residents “non care” related needs including opening/closing curtains, changing TV channels etc.

To be successful in this role, you need to have/be:

Essential

• Previous experience of working in a similar role within a luxurious setting in the UK.
• 'Can do' attitude and willingness to work with us in ensuring we support our residents with the best quality service.
• Customer facing experience including building working relationships with internal and external stakeholders.

Personal Attributes:

• Reliable and punctual.
• Ability to work as an effective team member.
• A professional personal appearance and standards.
• Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.
• Able to develop good working relationships and to represent the organisation professionally.
• Able to build trust and demonstrate an awareness and understanding of individual differences.
• Motivated to go above and beyond, and to work with passion and enthusiasm.
• Motivated to contribute towards the team and home goals.
• A commitment to grow and learn new things at work.
• Able to remain approachable and calm under pressure.

“Our mission” is to provide exceptional homes for people to live, love and be loved where everyone is part of our family.

• Family
• Integrity
• Respect
• Exceptional
• Sustainable