Hospitality Assistant

Wshgroup; Reading; On-site; GBP 18,000 - 24,000; Full time

Job summary

BaxterStorey in Reading, United Kingdom seeks a friendly Hospitality Assistant to join our team. You will deliver excellent customer service, assist with food and beverage service, and help maintain impeccable standards in a fast-paced environment.

Join a dynamic hospitality team committed to guest satisfaction, health and safety, and collaborative service. This role offers varied shifts, training, and opportunities to grow within BaxterStorey.

Qualifications

• Proven customer service experience in hospitality or similar environment.
• Able to work in a fast-paced setting with courtesy.
• Basic knowledge of food hygiene and health and safety practices.

Responsibilities

• Provide warm, welcoming customer service to guests with professionalism.
• Assist with food and beverage service, including taking orders and serving.
• Maintain high standards of cleanliness and organisation throughout service areas.
• Support preparation and presentation of food and beverages.
• Respond to guest requests and concerns promptly.
• Collaborate with team to ensure smooth operations during service.
• Adhere to health, safety, and food hygiene regulations.
• Assist with stock management and inventory.
• Adapt to changing priorities and shift patterns.

Skills

Customer service

People skills

Attention to detail

Adaptability

Teamwork

Time management

Job description

We are seeking a friendly and professional Hospitality Assistant to join our team at Baxterstorey in Reading, United Kingdom. In this role, you will be at the heart of our operations, delivering exceptional customer service and supporting our hospitality team to create memorable experiences for our guests. You will work in a dynamic, fast-paced environment where your enthusiasm, attention to detail, and commitment to excellence will make a real difference.

• Provide warm, welcoming customer service to guests, ensuring their needs are met with professionalism and courtesy
• Assist with food and beverage service, including taking orders, serving meals and drinks, and clearing tables efficiently
• Maintain high standards of cleanliness and organisation throughout service areas
• Support the preparation and presentation of food and beverages in accordance with company standards
• Respond promptly and empathetically to guest requests and concerns, resolving issues where possible
• Work collaboratively with team members to ensure smooth operations during service periods
• Adhere to health, safety, and food hygiene regulations at all times
• Assist with stock management, restocking supplies, and maintaining inventory as required
• Adapt flexibly to changing priorities and shift patterns as required by the business

• Proven customer service experience in a hospitality or similar environment
• Strong people skills with the ability to communicate effectively with guests and colleagues
• Excellent attention to detail and commitment to maintaining high standards
• Ability to work efficiently in a fast-paced, pressurised environment
• Flexibility and willingness to work varied shift patterns, including evenings and weekends
• Reliable time keeping and a professional approach to work
• Basic knowledge of food hygiene and health and safety practices
• Ability to work collaboratively as part of a team
• Problem-solving mindset with a customer-focused approach
• Desirable: Previous experience in a hospitality or catering setting
• Desirable: Knowledge of relevant health and safety regulations

For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values

ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.