Hospitality Assistant

University of Northampton Students' Union; Northampton; On-site; GBP 40,000 - 60,000; Part time

Job summary

The University of Northampton Students' Union seeks a Hospitality Assistant to provide exceptional customer service while supporting bar and catering services. This dynamic role involves preparing drinks, managing stock levels, and contributing to event setups, making it an excellent opportunity for students eager to gain hands-on experience in a customer-oriented environment.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to handle cash and engage positively with customers.
• Willingness to work flexible hours and adapt to different tasks.

Responsibilities

• Prepare and serve drinks and food while maintaining cleanliness.
• Ensure smooth operation of events and assist with setup and presentation.
• Provide excellent customer service and handle cash transactions.

Skills

Customer Service

Flexibility

Cash Handling

Communication

Job description

The Hospitality Assistant role at the Northampton Students’ Union is focused on delivering high-quality bar and catering services while offering flexibility to support retail operations when required. This role involves preparing and serving drinks, assisting with food orders, maintaining a clean and organised service area, and ensuring stock levels are managed effectively. Hospitality Assistants will provide excellent customer service to students and staff, handle cash and card transactions, and follow all health and safety guidelines. They will also help create a welcoming environment, support event setups, and take part in promotions or themed nights. This is a great opportunity for students to gain experience in a fast-paced, customer-facing role within a vibrant campus setting.

Principal Duties And Responsibilities

• To flexibly work within the commercial outlets of the Students’ Union with a focus on Uniexpress, The Art Shop and Engine Shed Café & Bar.
• To ensure the smooth running of events hosted by the Union, supporting with setting up, presenting, and clearing away.
• To provide a high level of customer service to staff, students and external stakeholders.
• To Operate to the organisation’s standard opening and closing procedures.
• To prepare refreshments and support catering and retail staff where necessary.
• Cash handling and operating tills in a retail environment, on campus or at an event.
• Ensure deliveries are received in accordance with company procedures.
• To organise stock and retail displays according to planogram.
• To be able to help cover absences, jump into different roles and support whereas required, flexibility is essential.
• To be able to help cover absences, jump into different roles and support whereas required, flexibility is essential.
• Preparing alcoholic or non-alcoholic beverages.
• Checking customers identification and age verification where applicable.
• Maintaining a clean and organised front of house area, including quickly responding to spills and other health and safety hazards to meet the highest standards and ensure that all customer interactions result in a safe, enjoyable experience.