Hospitality Assistant

Chartwells Independent; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Hospitality Assistant to deliver exceptional customer service in a fast-paced environment. This role offers the chance to be the face of the business, ensuring guests leave delighted. You will work alongside a passionate team, contributing to a culture that values individuality and rewards excellence. With opportunities for career progression and a commitment to diversity, this is an exciting chance to thrive in the hospitality sector. If you have a passion for service and enjoy working in a dynamic team, this role is perfect for you.

Qualifications

• Passion for delivering outstanding service with a smile.
• Ability to take initiative and make customer-focused decisions.
• Excellent team player with strong communication skills.

Responsibilities

• Greet and care for guests, ensuring a delightful experience.
• Serve customers with personalized service and menu recommendations.
• Comply with Food Handling & Hygiene standards.

Skills

Customer Service

Communication Skills

Teamwork

Initiative

Ability to Work Under Pressure

Job description

We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for Restaurant Associates on a full-time basis, contracted to 40 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.

Here's an idea of what your shift pattern will be:

• Mon: Full-time (Days)
• Tues: Full-time (Days)
• Weds: Full-time (Days)
• Thurs: Full-time (Days)
• Fri: Full-time (Days)
• Sat:
• Sun:

As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognizes employees who go beyond the plate.

Your key responsibilities will include:

• Greeting and looking after our guests so they go home delighted
• Serving customers, ensuring they receive an easy and seamless personalized experience
• Being knowledgeable about the menu and making recommendations to our guests
• Representing Compass Group UK&I and maintaining a positive brand image
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Hospitality Assistant will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure

Restaurant Associates provides brilliant hospitality through our food, drink, and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/1203/41182001/52722515/BU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!