Hospitality Assistant

Great Ormond Street Hospital; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity has arisen for a Hospitality Assistant at Great Ormond Street Hospital, focusing on delivering exceptional customer service within the International & Private Care Directorate. The successful candidate will support families by providing top-quality hospitality services, requiring a positive attitude and relevant experience in customer care.

Qualifications

• Previous experience of customer care in hotels or healthcare.
• Ability to handle busy environments and liaise with the public.
• Knowledge of good health and safety practices.

Responsibilities

• Deliver high quality catering and hospitality services.
• Work as part of a team to support international and private patient families.
• Handle complaints and ensure service improvements.

Skills

Communication

Multitasking

Customer service

Problem solving

Education

GCSE or equivalent in English and Maths

NVQ L2 in a relevant subject

Job description

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An exciting opportunity has arisen to work in the International & Private Care Directorate within the Patient Services Hospitality team at the world-famous Great Ormond Street Hospital for Children.

We are currently looking for a talented, experienced, enthusiastic, forward thinking and well organised individual with a positive attitude and a ‘patient first culture’ to join us as a Hospitality Assistant for the delivery of the International and Private Hospitality Services for the International & Private Care Directorate.

If you have a passion for customer service and helping people, and you have previous experience working in customer services roles in hotels, restaurants, coffee shops, retail or hospitals, this job is waiting for you. Please note that this role focuses on customer service and not the clinical side, even though you will be working in the ward area with the clinical team.

Main duties of the job

The Hospitality team provides high quality Catering, Hospitality and Housekeeping services to our International and Private patient families staying and visiting the hospital.

You will have excellent communication and people skills to work in a team of Hospitality Assistants working within this ever-expanding department. Previous experience of working within Hospitality in healthcare is desired in order to identify and help implement service improvements.

You will have excellent organisational and interpersonal skills together with the ability to plan your own workload as well as a strong level of team working abilities. A flexible and diplomatic approach will be required in order to manage conflicting priorities.

Working for our organisation

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women’s staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust’s mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

Person specification

• GCSE or equivalent in English and Maths
• NVQ L2 in a relevant subject.

Experience/Knowledge

• Previous experience of customer care in hotel services / hospitals / residential homes / schools
• Experience of working in a busy environment
• Experience in liaising with the public
• Experience in processing complaints, incidents and problem solving.
• Knowledge and understanding of different cultural needs
• Knowledge of good health and safety practice
• Accountability – Takes responsibility for own actions and promotes good team working
• Openness – Shares information and good practice appropriately
• Mutual respect – Treats others with respect
• Relevant experience in a similar environment
• Experience of working in a food based industry
• Knowledge of basic practices that would prevent the risk of Fire

Skills/Abilities

• Ability to follow instruction
• Excellent Communication skills (oral and written)
• Ability to multitask effectively
• Ability to remain calm under pressure
• Able to prioritise and use initiative
• Ability to develop good rapport with staff, families and patients
• Ability to work within a multidisciplinary team