Hospitality Assistant

Loveday & Co Enterprise; Esher; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading care provider in luxury services is seeking a Hospitality Assistant in Esher. This role involves delivering exceptional service in both Front Of House and Food & Beverage operations, aimed at enhancing the experience of our members and guests. Join a dynamic team and contribute to an unrivalled culture of excellence at Loveday & Co.

Benefits

Staff Meals

Health Assured Employee Assistance Program

Discretionary Bonus

Christmas & summer parties

Comprehensive Training and Development

Scope for progression and promotion

Qualifications

• Excellent communication skills and an outgoing personality.
• Punctual, hardworking, and quick to learn.
• Good physical stamina and mobility.

Responsibilities

• Meet and greet guests on arrival in a warm and friendly manner.
• Support the kitchen team to deliver first class dining experiences.
• Ensure reception area is kept tidy and clutter free.

Skills

Communication

Attention to detail

Customer service

Physical stamina

Job description

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Loveday
& Co. offers over 100 years of combined experience in elderly care,
healthcare and hospitality. Loveday is recognised as the premier provider of
luxury care services in London.

The
Mission

We
are passionately devoted to enhancing the lives of our members and their
families. We blend our expertise in providing tailored, compassionate care,
with world-class hospitality, to create an unrivalled culture of uncompromising
excellence in everything we do. Based on the success of our award winning first
home in Chelsea Loveday, we are expanding across London with both additional
properties and innovative new services for seniors.

Scope

We
currently have an exciting opportunity for a Hospitality Assistant who will
handle both F&B and Reception duties to join the Loveday team. The purpose
of this role is to provide first class service to our members, their families,
guests and all visitors to our Loveday care homes and to achieve this by
learning, adopting and maintaining the Loveday Way of delivering outstanding
levels of service in hospitality in both Front Of house and Food and Beverage operations.
Reporting directly to the Head of Hospitality you will be required to work in a
dual role, to include F&B service delivery and on reception in the capacity
as a host, to meet and greet our members and guest, assisting and directing
them with the purpose of their visit. The main requirement in this role is to
provide seamless F&B Service to all our members and guests

Main Duties and Responsibilities

• Meet
  and greet guests on arrival in a warm and friendly manner
• Support the kitchen team to deliver first class Loveday dining
  experiences.
• Prepare mise-en-place and make sure all cutlery, plates and glassware
  are polished.
• Set up tables according to the Loveday & Co Dining Standards
• Follow the service steps for each meal service.
• To serve members and guests beverages and refreshments as and when required
  in all day dining area
• Ensure that all fridges and snack areas are always fully stocked.
• Recognise regular visitors and interact warmly with families.
• Maintain all stock levels of consumables i.e. teas, coffees, sugars,
  disposables, drinks (with the support of the Hospitality Lead.
• Check the cleanliness in common areas
  and guest bathrooms throughout the day and liaise with housekeeping team to
  ensure all areas are always immaculate.
• Respond to queries and direct clients as required, referring to
  the general manager as necessary.
• Answer incoming calls and redirect or take messages as necessary.
• Receive deliveries and post and sort and distribute all post
  deliveries.
• Monitor guests/clients via the CCTV and door entry call system
  ensuring they gain entrance and are able to exit the building as required.
• Ensure reception area is kept tidy and clutter free.
• To adhere and comply to all Health and Safety procedures
• Provide ad hoc support as required by the business

Renumeration,
Perks and Benefits

• Staff
  Meals
• Health
  Assured Employee Assistance Program
• Discretionary
  Bonus
• Christmas
  & summer parties
• Comprehensive
  Training and Development
• Scope
  for progression and promotion within the company as we grow from two Care
  Homes to the development and subsequent opening of five new homes in
  London.

In line with the requirements of the Asylum & Immigration Act 1996,
all applicants must either be eligible to live and work in the UK or must
obtain permits to work in the UK prior to application. Documented evidence of
eligibility will be required from candidates as part of the recruitment
process.

Loveday & Co is an equal opportunities employer and positively
encourages applications from suitably qualified and eligible candidates
regardless of sex, race, age, disability, sexual orientation, gender
reassignment, religion or belief, marital status, or pregnancy and maternity.

Working variable hours (on a rota basis) to suit business needs,
including evenings and weekends. The ideal candidate will be punctual,
hardworking and quick to learn, with a high attention to detail. Excellent
communication skills and an outgoing personality and a positive work ethic is
ideal for this role as well as good physical stamina & mobility.