Hospitality Assistant

Chartwells Independent; London; On-site; GBP 22,000 - 27,000; Full time

Job summary

Un leader dans le secteur de l'hospitalité, Chartwells Independent recherche un Hospitality Assistant pour offrir un service client exceptionnel. Vous joindrez une équipe dynamique où vous aurez l’opportunité de progresser tout en garantissant une expérience mémorable à nos invités. Ce rôle exige passion, communication et esprit d'équipe dans un environnement rapide.

Benefits

Opportunités de progression

Environnement de travail inclusif

Qualifications

• Passion pour le service exceptionnel et capacité à travailler sous pression.
• Prendre des initiatives et faire des choix pour le bien des clients.
• Être un bon joueur d'équipe avec d'excellentes compétences en communication.

Responsibilities

• Accueillir et prendre soin des clients pour leur assurer une expérience delightful.
• Servir les clients en veillant à ce qu'ils vivent une expérience personnalisée sans accroc.
• Connaître le menu et faire des recommandations aux invités.
• Représenter Compass Group UK&I et maintenir une image de marque positive.

Skills

Service client

Travail d'équipe

Communication

Gestion du stress

Job description

We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for Restaurant Associates on a full time basis, contracted to 40 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.

Here's an idea of what your shift patterns will be: Rotating shifts

As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Your key responsibilities will include:

• Greeting and looking after our guests so they go home delighted
• Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about the menu and making recommendations to our guests
• Representing Compass Group UK&I and maintaining a positive brand image
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Hospitality Assistant will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/1806/96358001/52396999/BU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!