Hospitality Assistant

Osbern Manor; Hempstead; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

1 free meal per shift

Uniform provided

Enhanced Bank Holiday pay

Additional annual leave after 3 years

Cycle to Work scheme

Extra time off for milestone birthdays

Sick pay above statutory entitlements

Refer a Friend scheme (T&Cs)

Recognition and staff appreciation

Health Cash Plan

Death in Service Benefit

Long service awards

Job summary

Osbern Manor is seeking a Hospitality Assistant to join a friendly team and help deliver an exceptional hospitality experience for residents.

The role supports the Head Chef, Reception, Housekeeping and Lifestyles teams, with duties including meal service, space maintenance and temperature checks. It requires a confident, reliable individual with a passion for care and guest comfort.

Qualifications

• Previous experience in a luxurious setting.
• Can-do attitude and willingness to work with us to deliver the best quality service.
• Customer-facing experience including building relationships with internal and external stakeholders.

Responsibilities

• Assisting with meal service in resident rooms or dining rooms.
• Regularly refilling water/drink jugs in resident rooms.
• Set up and clear tables before and after lunch service.
• Recording and monitoring temperatures of fridges and dining room service stations.
• Maintaining the Bistro to stay clean, organized and well stocked.
• Attending to residents' non-care related needs (e.g., opening/closing curtains, changing TV channels).

Skills

Hospitality experience

Customer service

Team player

Job description

Are you someone who delivers exceptional service with a touch of luxury? We are looking for a Hospitality Assistant to join our friendly and dedicated team!

You will contribute to a seamless hospitality experience by supporting mealtimes, maintaining tidy and well‑organised dining spaces, managing stock and temperature checks, and assisting residents with their day‑to‑day non‑care needs.

If you have a passion for creating a warm, welcoming environment and making people feel at home, we’d love to hear from you.

We offer some excellent rewards and benefits including:

• We
  offer all team members 1 free meal per shift.
• Uniform
  provided.
• Enhanced Bank
  Holiday pay.
• Increased
  Annual Leave entitlement - team members who work with us for 3 years or
  more, get extra annual leave.
• Cycle
  to Work scheme – why not save money on commuting costs and improve your
  health at the same time.
• Milestone
  Birthdays - get EXTRA time off to celebrate that special
  birthday.
• Company
  sick pay which is over and above the statutory entitlement.
  (subject to length of service)
• Refer
  a Friend Scheme for successful referrals - for all
  permanent roles within Oakland Care (T&Cs apply).
• Recognition
  and staff appreciation initiatives.
• Health
  Cash Plan (subject to T&Cs).
• Death
  in Service Benefit (subject to T&Cs).
• Long
  service awards.

And much more……….

Location: Osbern Manor, 26-28 Hoath Lane, Wigmore, Gillingham ME8 0SW

Hours: 18 hours per week

Pay: £13.20 per hour

Contract: Part time

Shift: Days

What do you need to succeed:

Our Hospitality Assistants, assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team.

This is a key role at the heart of our residents’ daily lives, so strong people skills and good organisation are essential. If you have hospitality experience and a genuine interest in care, this could be the perfect opportunity for you.

As a Hospitality Assistant, your key responsibilities will include:

• Assisting
  with meal service either in resident rooms or dining rooms.
• To
  ensure that water/drink jugs are regularly refilled in resident rooms.
• Help
  set up and clear down tables before and after lunch service.
• Recording and monitoring the temperatures of
  fridges and dining room service stations to meet compliance standards.
• Maintaining
  the Bistro to ensure it remains clean, organised and consistently well
  stocked.
• Attending
  to residents “non care” related needs including opening/closing curtains,
  changing TV channels etc.

To be successful in this role, you need to have/be:

Essential

• Previous
  experience of working in a similar role within a luxurious setting.
• 'Can
  do' attitude and willingness to work with us in ensuring we support our
  residents with the best quality service.
• Customer
  facing experience including building working relationships with internal and
  external stakeholders.

Personal Attributes:

• Reliable
  and punctual.
• Ability
  to work as an effective team member.
• A
  professional personal appearance and standards.
• Able
  to demonstrate an understanding and/or awareness of the sensitivities of
  working within a care home environment.
• Able
  to develop good working relationships and to represent the organisation
  professionally.
• Able
  to build trust and demonstrate an awareness and understanding of
  individual differences.
• Motivated
  to go above and beyond, and to work with passion and enthusiasm.
• Motivated
  to contribute towards the team and home goals.
• A
  commitment to grow and learn new things at work.
• Able
  to remain approachable and calm under pressure.

“Our mission” is to provide exceptional homes for people to live, love and be loved where everyone is part of our family.

• Family
• Integrity
• Respect
• Exceptional
• Sustainable