Hospitality Assistant

Oakland Care; Hastings; Hybrid; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Free meal per shift

Uniform provided

Enhanced Bank Holiday pay

Recognition and staff appreciation

Job summary

Oakland Care in Hastings is seeking a Hospitality Assistant to deliver exceptional service in a luxurious care-home setting. You will support mealtimes, keep dining spaces tidy, manage stock and temperature checks, and assist residents with day-to-day non-care needs.

Strong people skills and a passion for hospitality are essential. The role involves assisting with meals, refilling drinks, setting and clearing tables, monitoring fridge temperatures, keeping the Bistro stocked, and attending to

Qualifications

• Previous hospitality experience in a luxury setting.
• Cando attitude and willingness to support residents.
• Customer-facing experience with internal/external stakeholders.

Responsibilities

• Assisting with meal service either in resident rooms or dining rooms.
• To ensure that water/drink jugs are regularly refilled in resident rooms.
• Helps set up and clear down tables before and after lunch service.
• Recording and monitoring the temperatures of fridges and dining room service stations to meet compliance standards.
• Maintaining the Bistro to ensure it remains clean, organised and consistently well stocked.
• Attending to residents’ non-care related needs including opening/closing curtains, changing TV channels etc.

Skills

Hospitality experience

Customer service

Teamwork

Flexible attitude

Job description

Are you someone who delivers exceptional service with atouch of luxury? We are looking for a Hospitality Assistant to join ourfriendly and dedicated team!

You will contribute to a seamless hospitality experience bysupporting mealtimes, maintaining tidy and well‑organised dining spaces,managing stock and temperature checks, and assisting residents with their day‑to‑daynon‑care needs.

If you have a passion for creating a warm, welcomingenvironment and making people feel at home, we’d love to hear from you.

We offersome excellent rewards and benefitsincluding:

• Weoffer all team members 1 freemeal per shift.
• Uniformprovided.
• EnhancedBankHoliday pay.
• Recognitionand staff appreciation initiatives.

Location: Hastings Court, 314 The Ridge, Hastings TN34 2RA

Hours: 0 hoursper week

Pay: £13.20 per hour

Contract: Bank

Shift: Days

What do you need to succeed:

Our Hospitality Assistants, assist our care teams to providean exceptional hospitality service, supporting the Head Chef, Reception Teams,Housekeeping and Lifestyles Team.

This is a key role at the heart of our residents’ dailylives, so strong people skills and good organisation are essential. If you havehospitality experience and a genuine interest in care, this could be theperfect opportunity for you.

As a Hospitality Assistant, your key responsibilitieswill include:

• Assistingwith meal service either in resident rooms or dining rooms.
• Toensure that water/drink jugs are regularly refilled in resident rooms.
• Helpset up and clear down tables before and after lunch service.
• Recording and monitoring the temperatures offridges and dining room service stations to meet compliance standards.
• Maintainingthe Bistro to ensure it remains clean, organised and consistently wellstocked.
• Attendingto residents “non care” related needs including opening/closing curtains,changing TV channels etc.

To be successful in this role, you need to have/be:

Essential

• Previousexperience of working in a similar role within a luxurious setting.
• 'Cando' attitude and willingness to work with us in ensuring we support ourresidents with the best quality service.
• Customerfacing experience including building working relationships with internal andexternal stakeholders.

Personal Attributes:

• Reliableand punctual.
• Abilityto work as an effective team member.
• Aprofessional personal appearance and standards.
• Ableto demonstrate an understanding and/or awareness of the sensitivities ofworking within a care home environment.
• Ableto develop good working relationships and to represent the organisationprofessionally.
• Ableto build trust and demonstrate an awareness and understanding ofindividual differences.
• Motivatedto go above and beyond, and to work with passion and enthusiasm.
• Motivatedto contribute towards the team and home goals.
• Acommitment to grow and learn new things at work.
• Ableto remain approachable and calm under pressure.

“Our mission” is to provide exceptional homesfor people to live, love and be loved where everyone is part of our family.

• Family
• Integrity
• Respect
• Exceptional
• Sustainable

We run background checks on all new hires in this position.