Hospitality Assistant

Elsyng House; Enfield; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Free meals per shift

Enhanced Bank Holiday pay

Increased Annual Leave

Cycle to Work scheme

Extra day off for milestone birthdays

Sick pay above statutory entitlement

Refer a Friend Scheme

Recognition and staff appreciation

Long service awards

Job summary

Elsyng House in Enfield is seeking a Hospitality Assistant to join our team. You will support meal service, keep water jugs filled, set up and clear tables, and attend to residents’ non-care needs with a friendly, professional touch.

This full-time role offers 40 hours per week, day and weekend shifts, and a pay rate of £13.20 per hour. You’ll work with the Head Chef, Reception, Housekeeping and Lifestyles teams to deliver exceptional hospitality in a care home setting.

Qualifications

• Essential: Previous experience of working in a similar role within a luxurious setting.
• Essential: 'Can do' attitude and willingness to support residents with quality service.
• Essential: Customer-facing experience including building working relationships with internal & external stakeholders.

Responsibilities

• Assisting with meal service in resident rooms or dining rooms.
• Ensuring water/drink jugs are regularly refilled in resident rooms.
• Help set up and clear down tables before and after lunch service.
• Maintain temperature records of fridges and service stations in the dining rooms.
• Maintain the Bistro to ensure a professional offering, fully stocked.
• Attend to residents’ non-care related needs (e.g., opening/closing curtains, changing TV channels).

Skills

Hospitality experience

Customer service

Team player

Job description

Are you a natural at providing exceptional service with a touch of luxury? We are currently looking for a Hospitality Assistant to join our team! Your role will involve assisting with meal service, keeping water jugs filled, setting up and clearing tables, maintaining temperature records, stocking the bistro, and attending to residents' non-care related needs. If you have a passion for hospitality and making people feel at home, we want to hear from you!

We offersome excellent rewards & benefits including:

• We offer all team members 1 freemeal per shift.
• EnhancedBank Holiday pay.
• Increased Annual Leave entitlement. Team members who work with us for 3 years or more, get extra annual leave.
• Cycle to Work scheme – Why not save money on commuting costs and improve your health at the same time.
• Milestone Birthdays - get anEXTRAday off to celebratethat special birthday.
• Company sickpay which is over and above the statutory entitlement. (subjectto length of service)
• Refer a FriendScheme for successfulreferrals- for all permanentroles within Oakland Care (T&C's apply).
• Recognition and staff appreciation initiatives.
• Long service awards.

And much more……….

Location: Elsyng House, 1 Forty Hill, Enfield EN2 9HT

Hours: 40 hours per week

Pay: £13.20 per hour

Contract: Full-time

Shift: Days and Weekends

What do you need to succeed:

Our Hospitality Assistants, assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team.

This is a crucial position and central to the lives of the people we support and their families, so good people skills are essential alongside strong people and organisational skills. If you have previous experience working in the hospitality sector and have an affinity for care – this is the role for you.

As a Hospitality Assistant, your key responsibilities will include:

• Assisting with meal service either in resident rooms or dining rooms.
• To ensure that water/drink jugs are regularly refilled in resident rooms.
• Help set up and clear down tables before and after lunch service.
• To maintain temperature records of fridges and service stations in the dining rooms.
• Maintain the Bistro to ensure a professional offering, which is fully stocked.
• Attend to residents “non care” related needs i.e. Opening/Closing Curtains, changing TV channels etc.

To be successful in this role, you need to have/be:

Essential

• Previous experience of working in a similar role within a luxurious setting.
• 'Can do' attitude and willingness to work with us in ensuring we support our residents with the best quality service.
• Customer facing experience including building working relationships with internal & external stakeholders.

Personal Attributes:

• Reliable and punctual.
• Ability to work as an effective team member.
• A professional personal appearance and standards.
• Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.
• Able to develop good working relationships and to represent the organisation professionally.
• Able to build trust and demonstrate an awareness and understanding of individual differences.
• Motivated to go above and beyond, and to work with passion and enthusiasm.
• Motivated to contribute towards the team and home goals.
• A commitment to grow and learn new things at work.
• Able to remain approachable and calm under pressure.

“Our mission”is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family

• Family
• Integrity
• Respect
• Exceptional
• Sustainable