Hospitality Assistant

Osbern Manor-Hospitality; Gillingham; Presencial; GBP 15.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Free meal per shift

Uniform provided

Enhanced Bank Holiday pay

Increased Annual Leave (3+ years)

Cycle to Work scheme

Milestone Birthdays time off

Company sick pay

Refer a Friend scheme

Recognition and staff appreciation

Health Cash Plan

Death in Service Benefit

Long service awards

Descripción de la vacante

Osbern Manor-Hospitality invites applications for a Hospitality Assistant to join our team. This part-time role supports mealtimes, dining space upkeep, stock management and temperature checks, and helps residents with day-to-day non-care needs.

The position offers a warm, welcoming environment with opportunities to develop hospitality skills within a care setting, complemented by a range of benefits.

Formación

• Previous experience of working in a similar role within a luxurious setting.
• Can-do attitude and willingness to support residents with high quality service.
• Customer-facing experience including building relationships with internal and external stakeholders.

Responsabilidades

• Assist with meal service in resident rooms or dining areas.
• Ensure water/jug refills in resident rooms.
• Set up and clear tables before and after lunch service.
• Record and monitor temperatures of fridges and dining stations for compliance.
• Maintain the Bistro to be clean, organized and stocked.
• Attend to residents' non-care needs (e.g., curtains, TV channels).

Conocimientos

Hospitality experience

Customer service

Teamwork

Descripción del empleo

Are you someone who delivers exceptional service with a touch of luxury? We are looking for a Hospitality Assistant to join our friendly and dedicated team!

You will contribute to a seamless hospitality experience by supporting mealtimes, maintaining tidy and well‑organised dining spaces, managing stock and temperature checks, and assisting residents with their day‑to‑day non‑care needs.

If you have a passion for creating a warm, welcoming environment and making people feel at home, we’d love to hear from you.

We offersome excellent rewards and benefits including:

• We offer all team members 1 freemeal per shift.
• Uniform provided.
• EnhancedBank Holiday pay.
• Increased Annual Leave entitlement - team members who work with us for 3 years or more, get extra annual leave.
• Cycle to Work scheme – why not save money on commuting costs and improve your health at the same time.
• Milestone Birthdays - get EXTRAtime off to celebratethat special birthday.
• Company sickpay which is over and above the statutory entitlement. (subjectto length of service)
• Refer a FriendScheme for successfulreferrals- for all permanentroles within Oakland Care (T&C's apply).
• Recognition and staff appreciation initiatives.
• Health Cash Plan (subject to T&Cs).
• Death in Service Benefit (subject to T&Cs).
• Long service awards.

And much more……….

Location: Osbern Manor, 26-28 Hoath Lane, Wigmore, Gillingham ME8 0SW

Hours: 18 hours per week

Pay: £13.20 per hour

Contract: Part time

Shift: Days

What do you need to succeed:

Our Hospitality Assistants, assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team.

This is a key role at the heart of our residents’ daily lives, so strong people skills and good organisation are essential. If you have hospitality experience and a genuine interest in care, this could be the perfect opportunity for you.

As a Hospitality Assistant, your key responsibilities will include:

• Assisting with meal service either in resident rooms or dining rooms.
• To ensure that water/drink jugs are regularly refilled in resident rooms.
• Help set up and clear down tables before and after lunch service.
• Recording and monitoring the temperatures of fridges and dining room service stations to meet compliance standards.
• Maintaining the Bistro to ensure it remains clean, organised and consistently well stocked.
• Attending to residents “non care” related needs including opening/closing curtains, changing TV channels etc.

To be successful in this role, you need to have/be:

Essential

• Previous experience of working in a similar role within a luxurious setting.
• 'Can do' attitude and willingness to work with us in ensuring we support our residents with the best quality service.
• Customer facing experience including building working relationships with internal and external stakeholders.

Personal Attributes:

• Reliable and punctual.
• Ability to work as an effective team member.
• A professional personal appearance and standards.
• Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.