Hospitality Assistant

TN United Kingdom; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Hospitality Assistant to join their dynamic team. In this role, you will work closely with the operations team to deliver exceptional service and create memorable experiences for guests. Your responsibilities will include serving food and drinks, maintaining cleanliness, and ensuring customer satisfaction. This role offers a supportive environment that values growth and diversity, along with a commitment to work-life balance. If you thrive in a collaborative setting and have a passion for hospitality, this opportunity is perfect for you!

Benefits

28 Days holiday including bank holidays

Birthday off

3 volunteering days

3 days grandparent leave

Enhanced maternity leave

Free meals on shift

Bespoke training opportunities

Pension and life insurance

Cycle to work scheme

Employee assistance programme

Qualifications

• Experience in hospitality with excellent customer service skills.
• Ability to work under pressure and take initiative.

Responsibilities

• Serve food and drinks to guests with a focus on quality and presentation.
• Prepare hospitality food and beverage requests in a timely manner.
• Maintain cleanliness and organization of hospitality areas.

Skills

Customer Service

Communication Skills

Teamwork

Initiative

Problem Solving

Adaptability

Education

Minimum 1 year experience in the industry

Tools

Coffee Machines

Job description

Company Description

Hospitality Assistant
Cambridge
£12.00 an hour

Benefits:

1. 28 Days holiday including bank holidays
2. Plus your birthday off
3. 3 volunteering days
4. 3 days grandparent leave
5. 24 week’s enhanced maternity leave
6. Secondary career leave
7. Wedding/commitment day leave
8. Free meals on shift
9. Bespoke training and development opportunities
10. Apprenticeships opportunities for all experience levels
11. Pension and life insurance
12. Discounts available on our HAPI app; high street shops, holidays & cinema
13. Wellbeing hub
14. Access to employee assistance programme
15. Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Hospitality Assistant who strives to exceed expectations at every turn.

As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Hospitality Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Job Description

As a Hospitality Assistant, you would be working closely with the Manager / Hospitality Manager based on site at Judge Business School, supporting the operations team, talented chefs and target driven sales people to deliver flawless service and exceptional food. The Hospitality Assistant will build strong relationships with their clients, understanding a brief and executing every detail with continuous quality and a human touch.

Key Responsibilities:

1. Monitoring and serving all food and drinks to customers/clients/guests and clearing throughout the event.
2. Ensuring that there is clean furniture, dining tables and chairs available for the guests and ensuring presentation is at the forefront of everything you do.
3. Prepare all hospitality food and beverage requests offered to customers/clients/guests in designated meeting spaces in a presentable manner.
4. To be able to work without supervision and take initiative over duties and tasks without being directed.
5. To serve our guests with the highest level of customer service with maximum speed, efficiency and always with a smile.
6. To work on licensed bars serving alcoholic beverages.
7. To be able to use coffee machines.
8. Assist with the ordering and deliveries as required.
9. Preparation of all hospitality requirements ensuring all items are available and if not reporting this to your line manager.
10. Ensuring that any linen hired, and equipment hired for an event is counted and packed away for collection after the event.
11. Ensuring hospitality rooms are left clean and tidy.

Qualifications:

1. Minimum 1 year experience in the industry.
2. Excellent communication skills, internally and externally.
3. Supportive team player.
4. Ability to work under pressure.
5. Takes the initiative.
6. To provide excellent customer service.
7. The ability to work autonomously or within a team.
8. Being able to adapt to different working conditions.
9. Always having a positive attitude.
10. To be able to solve any customer service-related problem.

Additional Information:

1. 20 days annual leave increasing to 23 after 3 years service.
2. Access to everyday discounts and communication portal.
3. Employee assistance programme.
4. Meals provided on shift when working.
5. 37.5 hrs. per week.
6. £12.00 per hour.
7. Overtime available.

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

1. ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
2. WHOLEHEARTEDLY POSITIVE: We are upbeat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
3. CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
4. FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.