Hospital Switchboard Operator - Emergency & On-Call

Hywel Dda University Health Board; Aberystwyth; On-site; GBP 27,000 - 28,000; Part time

Job summary

Hywel Dda University Health Board is seeking a Bank Switchboard Operator to support hospitals, staff, patients and visitors with a vital telecommunications service. The role coordinates communication across hospital sites and assists in emergency responses, ensuring quick access to services 24/7.

The post emphasises excellent customer service, discretion, and the ability to work calmly under pressure while covering annual leave and periods of increased demand across multiple sites in Wales.

Qualifications

• Excellent communication skills for frontline duties.
• Ability to handle high volumes of calls accurately.
• Maintains confidentiality and follows data protection rules.

Responsibilities

• Operate switchboard system and manage high volumes of calls.
• Direct calls to appropriate departments, staff, or services.
• Provide information and assistance to patients, visitors, staff and external agencies.
• Respond promptly to emergencies and major incident procedures, activating on-call and bleep systems.
• Maintain accurate records of calls, messages, and contact information.
• Monitor and use telephones, pagers, radios, and emergency alert systems.

Skills

Clear communication

Multi-tasking

Crisis management

Job description

Hywel Dda University Health Board is seeking a Bank Switchboard Operator to support hospitals, staff, patients and visitors with a vital telecommunications service. The role coordinates communication across hospital sites and assists in emergency responses, ensuring quick access to services 24/7.

The post emphasises excellent customer service, discretion, and the ability to work calmly under pressure while covering annual leave and periods of increased demand across multiple sites in Wales.