Hospital Receptionist – Main Desk

The Walton Centre; Liverpool; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

The Walton Centre NHS Foundation Trust is seeking a Main Desk Receptionist to provide front-desk coverage across the main and Sid Watkins desks as required. The role is 37.5 hours per week, Monday to Friday, 8:00am to 4:00pm, based at the Liverpool site.

Key duties include greeting patients, signing in visitors, handling PAS-based enquiries with strict confidentiality, and supporting OPD reception tasks and DNAs recording. NHS environment with emphasis on accuracy and reliability.

Qualifications

• GCSE level or equivalent educational background required.
• ECDL or equivalent IT qualification desirable.
• Experience working in administrative role with accurate data entry.

Responsibilities

• Provide reception cover and direct patients, relatives and visitors.
• Ensure non-patient sign-in and issue ID badges.
• Handle enquiries in person/phone using the PAS while maintaining confidentiality.
• Support with OPD reception activities and recording DNAs.
• Process patient travel expense claims per Trust procedures.
• Process Blue Badge and visitor parking requests on the system.

Skills

Time management

Excellent communication

Teamwork

Initiative

Confidentiality

IT literacy

Education

GCSE level or equivalent

ECDL certificate or equivalent

Tools

PAS System

Job description

We are seeking to appoint a Main Desk Receptionist to work 37.5 hours per week, Monday to Friday, from 8:00am to 4:00 p.m. The postholder may be required to provide cross-cover between the Main Desk Reception and the Sid Watkins Main Desk Reception, as necessitated by operational requirements.

Job summary

Role summary

We are seeking to appoint a Main Desk Receptionist to work 37.5 hours per week, Monday to Friday, from 8:00am to 4:00 p.m. The postholder may be required to provide cross-cover between the Main Desk Reception and the Sid Watkins Main Desk Reception, as necessitated by operational requirements.

Main Responsibilities

• Provide reception cover, directing patients, relatives, and visitors as appropriate.
• Ensure all non-patient visitors sign in and are issued with an ID badge.
• Handle information and case note enquiries both in person and by telephone using the Patient Administration System (PAS), while adhering to confidentiality, Caldicott, and data protection guidelines.
• Support OPD Reception staff with satellite appointment outcomes, clinic reconciliation, and the recording of DNAs (Did Not Attend).
• Process patient travel expense claims in line with Trust procedures.
• Process patient Blue Badge and visitor parking requests on the system in line with Trust procedures.
• Assist with accurately inputting OPD-coded information into the Patient Administration Systems
• Update patient demographic details using registration forms.
• Review incoming mail and direct it to the appropriate departments
• Provide cover for colleagues during periods of sickness and annual leave.

Main duties of the job

• Provide reception cover, directing patients, relatives, and visitors as appropriate.
• Ensure all non-patient visitors sign in and are issued with an ID badge.
• Handle information and case note enquiries both in person and by telephone using the Patient Administration System (PAS), while adhering to confidentiality, Caldicott, and data protection guidelines.
• Support OPD Reception staff with satellite appointment outcomes, clinic reconciliation, and the recording of DNAs (Did Not Attend).
• Process patient travel expense claims in line with Trust procedures.
• Process patient Blue Badge and visitor parking requests on the system in line with Trust procedures.
• Assist with accurately inputting OPD-coded information into the Patient Administration Systems
• Update patient demographic details using registration forms.
• Review incoming mail and direct it to the appropriate departments
• Provide cover for colleagues during periods of sickness and annual leave.

About us

The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.

With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.

Job description

Job responsibilities

Please refer to the Job Description and Person Specification document for detailed information regarding this vacancy

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• ECDL certificate or equivalent

Knowledge & Experience

Essential

• Previously worked in administrative role without the need for direct supervision.
• Experience of accurate and timely data entry

Desirable

• NHS Medical Records experience
• PAS Experience

Skills & Attributes

Essential

• Time management skills
• Excellent communication skills
• Ability to work as part of a team and independently
• Ability to work using own initiative and methodically
• Excellent organisational skills
• Can deliver timely and accurate data whilst working under pressure.
• Reliable and committed
• Professional approach to work and colleagues
• Able to develop good working relationships
• Ability to maintain confidentiality
• IT literate

Other

Essential

• Ability to withstand pressure of work
• Ability to meet the requirements for the post
• Punctual & reliable
• Must comply with Trust uniform code

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Walton Centre NHS Foundation Trust

Address

The Walton Centre NHS Foundation Trust

Lower Lane

Liverpool

L9 7LJ

United Kingdom

Employer's website

https://www.thewaltoncentre.nhs.uk/ (Opens in a new tab)