Hospital Reception & Admin Support

Allscreens Nationwide Ltd; Norwich; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

NHS pension

27 days annual leave + bank holidays

Wellbeing support

Training programmes

NHS discounts

Job summary

Norfolk Community Health and Care NHS Trust is seeking an Administration Support - Receptionist to join the Norwich Community Hospital and Thorpe Health Centre teams. The role involves greeting patients, answering calls, and handling clerical duties across multiple sites.

You will use SystmOne and other NHS systems, support stock and room management, and ensure high standards of customer care. NHS experience is preferred and drivers with access to a vehicle are advantageous.

Qualifications

• Experience in frontline reception or similar customer-facing roles, preferably in NHS or healthcare settings.
• Strong verbal and written communication, with courteous, professional manner.

Responsibilities

• Handle telephone and in-person enquiries, provide information and route requests to the appropriate staff.
• Greet patients, check in using NHS systems, and support stock management for community nursing.
• Manage room bookings, appointments, and direct visitors as required.
• Maintain confidentiality and handle sensitive information in line with procedures.
• Update and maintain patient records and documentation in electronic systems.
• Coordinate with Thorpe Health Centre and Norwich Community Hospital teams to ensure smooth operations.

Skills

Customer care

Communication

Organisation

Teamwork

SystmOne

Tools

SystmOne

Job description

Norfolk Community Health and Care NHS Trust is seeking an Administration Support - Receptionist to join the Norwich Community Hospital and Thorpe Health Centre teams. The role involves greeting patients, answering calls, and handling clerical duties across multiple sites.

You will use SystmOne and other NHS systems, support stock and room management, and ensure high standards of customer care. NHS experience is preferred and drivers with access to a vehicle are advantageous.