Patient Access & Care Navigator

Allscreens Nationwide Ltd; Norwich; On-site; GBP 21,000 - 26,000; Full time

Job summary

Norfolk Community Health and Care NHS Trust in Norwich is seeking a Practice administration assistant to support the front desk, greet patients and manage reception tasks, and ensure smooth patient flow. You will handle telephone queries, book and review appointments, process referrals, and provide clerical support to clinical staff, contributing to effective communication across primary care teams.

The role requires good organisational skills, attention to detail, and a friendly, professional

Responsibilities

• Maintain and monitor the Practice appointments system
• Answering the telephone and conveying messages
• Processing and distributing incoming (and outgoing) mail
• Scanning mail onto computer system and completing workflow
• Providing secretarial and clerical support to clinical staff
• Direct patients to appropriate healthcare professional and service

Skills

Reception duties

Administrative support

Telephone handling

Tools

MS Office

Job description

Norfolk Community Health and Care NHS Trust in Norwich is seeking a Practice administration assistant to support the front desk, greet patients and manage reception tasks, and ensure smooth patient flow. You will handle telephone queries, book and review appointments, process referrals, and provide clerical support to clinical staff, contributing to effective communication across primary care teams.

The role requires good organisational skills, attention to detail, and a friendly, professional