Hospital Porter/Floor Maintenance

Serco; Stoke-on-Trent; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading company is seeking a Hospital Porter for Harplands Hospital in Stoke-on-Trent. The role involves providing essential portering services, ensuring safety and efficiency while supporting patients and staff. The ideal candidate will possess empathy, strong communication skills, and a commitment to teamwork. Benefits include a competitive salary, pension, and professional development opportunities.

Benefits

Up to 6% pension

25 days annual leave plus bank holidays

Health and wellbeing benefits

Discounts

Professional development

Qualifications

• Customer service experience required.
• Manual handling experience preferred.

Responsibilities

• Deliver high-quality Portering service to patients and staff.
• Handle equipment, waste, and medical products safely.
• Report faults and adhere to health and safety regulations.

Skills

Empathy

Customer Service

Interpersonal Skills

Communication Skills

Physical Fitness

Teamwork

Education

Basic Literacy

Job description

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Stoke-on-Trent, Staffordshire, GB, ST4 6RR

Contract Type: Full Time

Job Advertisement:

Hospital Porter / Floor Maintenance

Harplands Hospital, Hilton Road, Stoke on Trent, ST4 6RR

Full time, 37.5 hours.

Salary - £24,552.21 plus Serco benefits

Main Purpose:

Reporting to the Soft Services supervisors, the position will be responsible for providing a high-quality Portering service to all patients, visitors, staff members, and other stakeholders. This includes handling equipment, waste, blood products, medical gases, pharmaceutical products, furniture, mail, goods, and materials. Additionally, maintaining floors using machinery and performing other reasonable tasks in a safe and efficient manner. The role embodies Serco’s CARE values and behaviors.

Main Accountabilities:

This role involves delivering a high-quality Portering service to the Trust, ensuring tasks are carried out in a dignified, safe, and efficient manner:

Core

• Care and movement of equipment throughout the site to ensure smooth hospital operations, including furniture movement. Responsible for internal & external patrols, responding to security situations, following policies and procedures, maintaining cleanliness, and assisting patients, visitors, and staff with queries.

Portering

• Performing general and ad-hoc tasks such as moving mattresses, pharmaceutical and blood products, medical gases, and confidential records. Ensuring safe storage and maintenance of stock, medical gases, and supplies, adhering to health and safety regulations. Operating wheelchairs, trolleys, and beds safely.

Health and Safety

• Reporting faults, defects, accidents, or near misses immediately, completing incident forms, and following health, safety, security, and infection control policies.

Other Responsibilities

• Using communication equipment properly, operating within task timeframes, and liaising with Helpdesk and Supervisors. Being adaptable to new technologies, maintaining personal hygiene and appearance, and executing other reasonable requests to ensure efficient service delivery.

What you’ll need to do the role:

• Empathy, helpfulness, initiative, physical fitness, positivity, flexibility, pride in work, teamwork, politeness, willingness to learn, customer service experience, manual handling experience, interpersonal and communication skills, basic literacy, and proficiency with PC software.

What we offer

• Up to 6% pension, 25 days annual leave plus bank holidays, health and wellbeing benefits, discounts, a positive culture, professional development, and more.

About Serco

Serco delivers essential public services worldwide, emphasizing innovation and continuous improvement. We promote diversity, inclusion, and belonging through employee networks and are committed to fair employment practices, including support for candidates with criminal convictions and reasonable adjustments during the recruitment process.

To apply, click the apply button. We encourage prompt applications due to potential early closing dates. For assistance, contact 0345 010 4000.