Hospital Patient Flow Coordinator

Bristol NHS Foundation Trust; West of England; On-site; GBP 24,000 - 32,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a Clinical Site Management (CSM) Administrator to support patient flow at Southmead Hospital. You will monitor bed states, manage a live shared mailbox, and ensure data accuracy across daily reports and rostering.

The role requires attention to detail, proficiency with Excel and Outlook/Teams, and the ability to work 37.5 hours per week on a seven-day rota, including alternate weekends and bank holidays, on site.

Qualifications

• Literacy and numeracy to GCSE level or equivalent.
• Desirable qualification in business administration, IT, data or customer service.
• Experience in administrative, clerical, call-handling or customer service roles.

Responsibilities

• Keep the hospital's Bed State sitrep up to date around 07:00 handover and bed meetings.
• Run the CSM shared mailbox as a live work queue: triage, log, progress and close requests.
• Check and process repatriation forms and update audit timestamps for reporting.
• Set up conference room for bed meetings and send Teams invites as needed.
• Complete forms and updates to keep the hospital running safely (resuscitation, fire, weekend plans, rota).
• Identify and fix data problems in dashboards and reports before they reach decision-makers.

Skills

Attention to detail

Data entry

Microsoft Excel

Outlook/Teams

Communication

Education

GCSE literacy and numeracy (or equivalent)

Desirable: Business Administration/IT/Data qualification

Tools

Microsoft Excel

Power BI

CareFlow / ICE / HSS-CRIS

Job description

Bristol NHS Foundation Trust is seeking a Clinical Site Management (CSM) Administrator to support patient flow at Southmead Hospital. You will monitor bed states, manage a live shared mailbox, and ensure data accuracy across daily reports and rostering.

The role requires attention to detail, proficiency with Excel and Outlook/Teams, and the ability to work 37.5 hours per week on a seven-day rota, including alternate weekends and bank holidays, on site.