Hospice Locality Admin and Referrals Coordinator

St Luke's Hospice (Basildon); Basildon; On-site; GBP 10,000 - 11,000; Part time

Job summary

St Luke's Hospice (Basildon) is recruiting a Locality Hub Assistant (Admin) to support the Hospice Community Services team. This part-time role involves providing a professional, efficient administrative service, handling referrals, scheduling, filing, data entry and correspondence to support community care delivery.

You will be on-site in Basildon, working 15 hours per week, with a salary of £10,120–£10,800 per year (£25,300–£27,000 FTE).

Responsibilities

• Provide all aspects of the service administration, with duties including answering and directing telephone calls, organising and scheduling appointments and visits, write and distribute email correspondence/letters/forms, develop and maintain filing systems, word processing, data entry, database maintenance and referral processing.
• Be responsible for creating and maintaining clinical assessment packs, ensuring all master information is available across Hospice Community Services and replenished to prevent delay.
• Monitor and process all incoming referrals via telephone, SystmOne, email, face to face
• Escalate clinical work and in a timely and efficient manner.
• Lead on the accurate and clear recordings of data collation for the purpose of activity and governance requirements by agreed deadlines.
• Work with other Hospice and community services to provide support as appropriate and in liaison with Acute Services, Care Homes, Domiciliary Care Providers and Adult Social Care services.
• Participate in the planning and ongoing service development of HCS, alongside other Health, Social and Voluntary care providers/partners.
• Promote the key values of palliative and end-of-life care for patients, families and carers, ensuring equitable access to relevant services.

Job description

St Luke's Hospice (Basildon) is recruiting a Locality Hub Assistant (Admin) to support the Hospice Community Services team. This part-time role involves providing a professional, efficient administrative service, handling referrals, scheduling, filing, data entry and correspondence to support community care delivery.

You will be on-site in Basildon, working 15 hours per week, with a salary of £10,120–£10,800 per year (£25,300–£27,000 FTE).