Locality Administration Assistant - HCS - 15 hours per week

St. Luke's Hospice; Basildon; On-site; GBP 10,000 - 11,000; Part time

Job summary

St Luke's Hospice (Basildon) is recruiting a Locality Hub Assistant (Admin) to support the Hospice Community Services team. This part-time role involves providing a professional, efficient administrative service, handling referrals, scheduling, filing, data entry and correspondence to support community care delivery.

You will be on-site in Basildon, working 15 hours per week, with a salary of £10,120–£10,800 per year (£25,300–£27,000 FTE).

Responsibilities

• Provide all aspects of the service administration, with duties including answering and directing telephone calls, organising and scheduling appointments and visits, write and distribute email correspondence/letters/forms, develop and maintain filing systems, word processing, data entry, database maintenance and referral processing.
• Be responsible for creating and maintaining clinical assessment packs, ensuring all master information is available across Hospice Community Services and replenished to prevent delay.
• Monitor and process all incoming referrals via telephone, SystmOne, email, face to face
• Escalate clinical work and in a timely and efficient manner.
• Lead on the accurate and clear recordings of data collation for the purpose of activity and governance requirements by agreed deadlines.
• Work with other Hospice and community services to provide support as appropriate and in liaison with Acute Services, Care Homes, Domiciliary Care Providers and Adult Social Care services.
• Participate in the planning and ongoing service development of HCS, alongside other Health, Social and Voluntary care providers/partners.
• Promote the key values of palliative and end-of-life care for patients, families and carers, ensuring equitable access to relevant services.

Job description

Locality Hub (Admin) Assistant – Hospice Community Services – 15 hours per week

We have an amazing opportunity for a Locality Hub Assistant working along side our Hospice Community Care team.

This team provides care in locality areas/neighbourhoods aligned with our community partners serving our local communities. In this role you will work provide a professional, efficient, organised and compassionate administrative service, following agreed communication and referral pathways.

In this role you will:

• Work alongside and support the HCS team members on duty with the administrative needs identified from referrals, governance and communication
• Provide all aspects of the service administration, with duties including answering and directing telephone calls, organising and scheduling appointments and visits, write and distribute email correspondence/letters/forms, develop and maintain filing systems, word processing, data entry, database maintenance and referral processing.
• Be responsible for creating and maintaining clinical assessment packs, ensuring all master information is available across Hospice Community Services and replenished to prevent delay.
• Monitor and process all incoming referrals via telephone, SystmOne, email, face to face
• Escalate clinical work and in a timely and efficient manner.
• Lead on the accurate and clear recordings of data collation for the purpose of activity and governance requirements by agreed deadlines.
• Work with other Hospice and community services to provide support as appropriate and in liaison with Acute Services, Care Homes, Domiciliary Care Providers and Adult Social Care services.
• Participate in the planning and ongoing service development of HCS, alongside other Health, Social and Voluntary care providers/partners.
• Promote the key values of palliative and end-of-life care for patients, families and carers, ensuring equitable access to relevant services.

To be successful in this role:

• You will have a calm, professional and empathic manner with a consistent approach to dealing with telephone/electronic communication.
• You should have a great telephone manner, strong verbal and written communication skills and be fully computer literate.
• As professionals in the field of specialist palliative and end-of-life care, our aim is to work collaboratively for patients and their families/carers facing death and bereavement. You must be able to support and be prepared to address searching questions relating to death and dying.

Salary: £10,120 - £10,800 (£25,300 - £27,000 FTE)
Contract: Permanent
Hours: Part-time – 15 hours per week
Location: On-site (Basildon)

Right to Work

St. Luke's Hospice is unable to sponsor work permits or visas. All candidates must have the right to work in the UK.

Belonging, Equity, Diversity and Inclusion

At St Luke's Hospice, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes for the people who access our services. We particularly welcome applications from disabled, LGBT+ and Black, Asian and Minority Ethnic candidates as these groups are currently under-represented in our teams. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of access requirements for people who have a disability.