Homestay & Host Relations Coordinator

Education First; Bournemouth; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Employee Assistance Program

EF Hello language learning

Job summary

EF Bournemouth International Language Campus is seeking a student-focused Homestay Coordinator to support our international students through their homestay experience. The role centers on customer service, welfare, communication and quality assurance.

You will recruit host families, manage student and host expectations, resolve accommodation issues, monitor welfare for under-18s, and coordinate moves with the Homestay Manager to ensure a high-quality, safe homestay environment.

Qualifications

• Strong customer service background, ideally in a student-facing or accommodation-based role.
• Confident communicator, comfortable speaking with students and host families in-person, by phone and/or email.
• Calm, empathetic, and solution-focused, particularly when managing complaints or sensitive situations.
• Highly organised with strong attention to detail.
• Culturally sensitive and understanding of the needs of international students.
• Flexible and hands-on approach, including occasional out-of-hours support due to welfare needs.
• Competent with Microsoft Office and CRM/database systems (desirable).
• All offers subject to an enhanced DBS check and two references.
• Must have the legal right to work in the UK at the commencement of employment.

Responsibilities

• Build and manage EF Bournemouth’s homestay community from host recruitment to student support.
• Recruit and develop host families and maintain strong relationships.
• Resolve accommodation concerns and coordinate moves.
• Conduct home visits, revisits and welfare checks for under-18 students.
• Maintain accommodation records in EF’s systems.
• Work with the Homestay Manager to ensure peak period capacity and arrivals/departures.

Skills

Customer service

Communication

Empathy

Organised

Cultural sensitivity

Tools

CRM systems

Microsoft Office

Job description

EF Bournemouth International Language Campus is seeking a student-focused Homestay Coordinator to support our international students through their homestay experience. The role centers on customer service, welfare, communication and quality assurance.

You will recruit host families, manage student and host expectations, resolve accommodation issues, monitor welfare for under-18s, and coordinate moves with the Homestay Manager to ensure a high-quality, safe homestay environment.